Karen Philipson
@karenphilipson
Results-driven IT director specializing in ERP, CRM, eCommerce transformations.
United StatesWhat I'm looking for
I am an experienced IT director who leads business systems transformation, enterprise application management, and digital innovation across ERP, CRM, and eCommerce platforms. I drive cross-functional teams using Agile (Scrum, Kanban, SAFe) to improve operational efficiency, reduce risk, and accelerate time-to-market.
At Terex, I delivered global cloud/SaaS transformations, migrated CRM systems, deployed Salesforce CPQ, upgraded ERPs, launched eCommerce sites, and managed acquisition integrations while achieving measurable cost savings and adoption gains. I combine hands-on project management, vendor oversight, and technical know-how to reduce backlogs and streamline delivery in lean environments.
I mentor and build capable teams, create transparent PMO reporting and dashboards, and collaborate with Sales, Marketing, and Operations to align IT strategy with business outcomes. I seek roles where I can continue to lead digital transformation, coach teams, and deliver measurable business value.
Experience
Work history, roles, and key accomplishments
TCLed global ERP, CRM, and eCommerce transformations, migrating Salesforce to Oracle CX Cloud and deploying Salesforce CPQ, saving $1M in software costs and improving sales adoption 25-35%; implemented ERP upgrades and self-service dealer app reducing service calls 7%.
IT eCommerce Director
Cenveo Worldwide Limited
Jul 2017 - Nov 2019 (2 years 4 months)
Rescued and delivered a cloud eCommerce replacement in 8 months with 15% cost savings, led 26 sprints to mature a B2B site for sales release, and built a 25-member cross-functional team using JIRA and agile practices.
IT Director, Project Delivery
Crius Energy
Jun 2013 - Feb 2017 (3 years 8 months)
Built PMO and established mature agile SDLC to successfully migrate energy enrollment website and ERP after prior failed attempts, delivering improved delivery transparency and weekly budget controls.
Senior Project Manager
Your Energy Holdings LLC
Dec 2012 - May 2013 (5 months)
Established processes, timelines, and vendor accountability using agile methods and defined frameworks for technical and marketing project rollouts to enable repeatable delivery.
Senior Business Analyst / Project Manager
Synapse Group
Jan 2007 - Nov 2012 (5 years 10 months)
Oversaw SDLC for AmericanFamily.com, introduced Agile practices, trained and coached IT teams, and improved delivery cadence and product quality.
Business Analyst - Consultant
Pepsi Bottling Group
May 2006 - Jan 2007 (8 months)
Analyzed and trended data from Siebel CRM to improve customer service processes and produced design documentation to close critical data-mining gaps.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Pittsburgh - Pittsburgh Campus
Bachelor of Science, Computer and Information Science
Completed a Bachelor of Science in Computer and Information Science, focusing on computing fundamentals and information systems.
UCUniversity of Pittsburgh - Pittsburgh Campus
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration with coursework relevant to business and management practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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