Ibrahim Awwad

Served as a strategic IT Business Partner, aligning technology roadmaps with business strategies and leading initiatives to modernize legacy platforms, resulting in accelerated project delivery and improved cross-functional collaboration. Oversaw IT components of the API validation project, ensuring GMP compliance and FDA approval, critical for maintaining annual revenue. Led technology transforma

Championed Microsoft NAV adoption and served as the Subject Matter Expert, supporting business migration and upgrades to the latest version. Coordinated with functional owners to enhance NAV functionality and implemented a Change Control Management process for ongoing system modifications. Managed ERP security and compliance, ensuring adherence to corporate policies, and identified continuous impr

Managed infrastructure for Mobile Device Management (MDM) systems, including AirWatch, MobileIron, and Citrix, supporting over 6,000 users globally. Developed a SharePoint portal to educate team members on MDM systems and provided L2 & L3 support for MDM-related tickets, meeting 95% of client SLAs. Constructed an internal operational testing environment using Windows Hypervisor, reducing support t

Designed and implemented processes for sales, inventory, and replenishment into the ERP system, serving as the operational foundation across 5 MENA locations. Led crisis management and disaster recovery planning, securing the IT environment during critical events and safeguarding annual revenues. Managed the information systems budget, saving over 80% in support costs by handling 90% of support an

Completed a Bachelor of Science degree in Agricultural Sciences. Focused on foundational scientific principles and their application within the agricultural sector.

Completed a Project Management Diploma at the Regional Information Technology Institute. Gained expertise in project planning, execution, and oversight.

Achieved Microsoft Certified Technology Specialist (MCTS) in SQL Server. Demonstrated proficiency in SQL Server database administration and development.

Completed the Microsoft Professional Program for Data Science. Focused on data analysis, machine learning, and data visualization techniques.

Obtained Ivalua L1 & L2 Certifications. Gained expertise in using and managing the Ivalua eProcurement system.

Completed the DeLaval Business Course. Focused on business operations and strategies specific to the dairy and farming machinery industry.

Achieved Microsoft Certified Systems Engineer (MCSE) certification. Demonstrated advanced skills in designing, implementing, and managing Microsoft Windows Server infrastructures.

Completed training in Emotional Intelligence for Managers. Developed skills in understanding and managing emotions in a professional context.

Completed training in Advanced Managerial Skills. Enhanced leadership and management capabilities through advanced techniques and strategies.