At ModivCare, I analyzed, triaged, and routed time-sensitive non-emergency medical transportation and care requests while following state Medicaid EVV requirements.
I coordinated real-time fleet responses for high-acuity patients through phone, digital chat, and automated portals. I evaluated eligibility, mobility needs, and priority levels to match patients with transport resources.
At Access2Care, I managed daily dispatch queues across multiple state contracts. I prioritized urgent trips, reassigned stranded patients, and coordinated with emergency services when patient conditions worsened.
