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Sarah Mwaura

@sarahmwaura1

Dispatch Coordinator at CareRide NEMT Services, coordinating patient transport pickups and drop-offs across regional routes.

Kenya

Message

At CareRide NEMT Services, I scheduled and dispatched drivers for patient transport across regional routes. I coordinated with providers and clients to support timely pickups and drop-offs.

At CoolAir HVAC Solutions, I scheduled technicians for service calls, preventive maintenance, and emergency repairs using ServiceTitan. I handled inbound calls and assisted with inventory coordination before dispatch.

At RapidTow Services, I coordinated roadside assistance and tow truck dispatch, shared arrival updates with customers, and supported route adjustments during traffic or weather disruptions.

Experience

Work history, roles, and key accomplishments

Dispatch Coordinator

CareRide NEMT Services

Jan 2024 - Sep 2025 (1 year 8 months)

Scheduled and dispatched drivers for patient transport across regional routes. Coordinated with providers and clients to ensure timely pickups and drop-offs, managed driver communication, and resolved cancellations or delays.

Dispatch Scheduling Customer Service CRM Communication Skills Problem Solving

Customer Service Dispatcher

CoolAir HVAC Solutions

Jan 2023 - Dec 2023 (11 months)

Scheduled technicians for service calls, preventive maintenance, and emergency repairs. Used ServiceTitan to manage work orders and track technician availability, and handled high-volume inbound calls.

ServiceTitan Work Order Management Customer Service Call Handling Inventory Coordination

Tow Truck Dispatch Assistant

RapidTow Services

Jul 2021 - Dec 2022 (1 year 5 months)

Coordinated roadside assistance and tow truck dispatch for stranded motorists. Provided real-time updates to customers on estimated arrival times and logged service requests.

Dispatch Client Communication Record keeping Route Adjustments