At One & Only Resorts, I served as the primary remote dispatch contact for facility teams, contractors, and specialty technicians. I triaged service requests, created work orders, and dispatched technicians for repairs.
I coordinated schedules and technician routing for critical facility work, while updating dispatch boards using Monday.com and M365. I also developed standard operating procedures for work order intake, contractor escalation, and follow-ups.
At LTI Trucking Services, I managed communications among clients, brokers, and asset operators in a 24/7 control tower environment. I negotiated lane rates and coordinated rapid adjustments during time-sensitive transit disruptions.
At Stone Trucking Company, I handled fleet dispatching and driver allocation, tracked asset capacity, and worked on routing optimization. I also managed carrier documentation and coordinated multi-state permits.
