Open to opportunities

Karen K

@karenk2

Message

Experienced remote customer service professional with strong communication and problem-solving skills.

United States

Message

What I'm looking for

I'm seeking a remote customer service role to apply 10+ years of banking and call-center experience, deliver first-call resolutions, collaborate with a supportive team, and grow into specialist or leadership responsibilities.

I am a customer service professional with over 10 years of experience in banking and call-center environments, most recently at Synchrony Financial where I handled high volumes of incoming calls, account openings, and account maintenance with empathy and accuracy.

At Synchrony I focused on first-call resolution, compliance with banking regulations, and resolution of complex customer inquiries, and I completed rotational assignments in IRA and Beneficiary Relations while supporting credit, CareCredit and PetsBest departments.

I work well independently and in teams, am proficient with Microsoft Office, QuickBooks and title/escrow systems, and I bring strong attention to detail, time management and a results-driven approach to remote customer service roles.

Experience

Work history, roles, and key accomplishments

Business Banking & Trust Specialist

Synchrony Financial

Oct 2013 - Jun 2025 (11 years 8 months)

Handled high-volume incoming calls for Money Market, High Yield Savings and CD accounts, resolving complex customer inquiries with first-call resolution and ensuring regulatory compliance.

Customer Service Call Center Banking Regulations Beneficiary Relations Account Reconciliation Communication Problem Solving

Escrow Officer/Closer

GBS, LLC

Jul 2007 - Sep 2013 (6 years 2 months)

Coordinated real estate closings, assembled settlement statements, reviewed and approved title insurance documents, and balanced and disbursed escrow files while liaising with brokers, lenders, buyers, and sellers.

Escrow Closing Coordination REO FHA VA Closings Compliance

Field Service Coordinator

Self Employed

May 2006 - Jun 2007 (1 year 1 month)

Managed 15–20 subcontractors for HUD property preservation across Kansas and Missouri, assigning jobs, handling reports, reconciling accounts, and paying subcontractors.

Vendor Management Scheduling Reporting Account Reconciliation Contractor Payments

Education

Degrees, certifications, and relevant coursework

Johnson County Community College

Certificate in Pharmacy Technician, Pharmacy Technician; Accounting and Business Law

Activities and societies: Real Estate License; Kansas Title Insurance License; continuing education

Earned a Certificate in Pharmacy Technician and completed coursework in Accounting and Business Law. Holds a Kansas real estate license and Kansas title insurance license and completed continuing education related to professional roles.