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Karan HindujaKH
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Karan Hinduja

@karanhinduja

Product and operations leader with 15+ years driving SaaS, AI-assisted platforms, workflow automation, and scalable execution.

India
Message

What I'm looking for

I’m looking to lead product execution and product operations for SaaS/AI-assisted platforms—owning workflow design, release coordination, and automation to improve user experience and operational scalability with cross-functional teams.

I’m a product and operations leader with 15+ years driving product execution, workflow optimization, platform operations, and scalable digital systems across SaaS, AI-assisted, and service-oriented ecosystems.

At MantraCare, I lead product execution and operational platform coordination across AI-assisted healthcare and wellness workflows spanning web and mobile. I manage workflow design, feature coordination, release validation, platform testing, and issue resolution while aligning engineering, Customer Success, operations, provider management, finance, and information security on outcomes.

I built and scaled AI-assisted workflow and communication systems, managing 1,500+ daily operational interactions across international operations. My automation initiatives reduced operational dependency equivalent to 10–15 FTEs and contributed to ₹30L+ annual operational savings, while AI-powered customer engagement and scheduling automation delivered ₹60L+ annual business impact.

Earlier, I led platform execution and workflow optimization at LegalRaasta across legal, taxation, and compliance services—improving onboarding, workflow efficiency, and operational scalability. I also supported digital growth and business development through SEO/content optimization and structured client acquisition, strengthening my end-to-end ability to turn customer needs into repeatable, scalable platform execution.

Experience

Work history, roles, and key accomplishments

MantraCare logoMA
Current

Product Lead

Mar 2022 - Present (4 years 3 months)

Led product execution and operational workflow coordination for AI-assisted healthcare and wellness platforms across web and mobile. Built and scaled AI-assisted workflows handling 1,500+ daily interactions, reduced operational dependency equivalent to 10–15 FTEs, and delivered ₹30L+ annual operational savings and ₹60L+ annual business impact.

MH

Business Development Specialist

M.V.M. Hangers

Jan 2010 - Mar 2013 (3 years 2 months)

Supported B2B business growth through market analysis, structured client acquisition, and customer outreach/relationship development. Contributed to lead generation and revenue growth efforts while assisting core business operations and commercial coordination.

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies (NMIMS) logoNN

Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration (MBA), Marketing

2020 - 2022

Completed a Master of Business Administration (MBA) with a focus on Marketing from NMIMS between 2020 and 2022.

Shobhit University logoSU

Shobhit University

Bachelor of Commerce (B.Com)

2011 - 2014

Completed a Bachelor of Commerce (B.Com) at Shobhit University from 2011 to 2014.

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