Pushpanjali Mitra

I’m a Product Manager with 11 years of experience delivering platform-scale products across telecom, fintech, and banking in the enterprise SaaS space. I consistently bridge engineering and business stakeholders, translating complex technical constraints into scalable product decisions across multiple market environments.

At Vodafone, I led SAFe Agile Product Increment (PI) planning, backlog prioritization, dependency management, roadmap execution, risk management, and stakeholder alignment across scrum teams. I owned end-to-end delivery of Vodafone’s cable order management and provisioning platform on AWS, leading a cross-functional squad of 11 engineers, QA, and DevOps to drive 90% on-time delivery.

I built and integrated an AWS cost control, monitoring, and optimization framework with FinOps, reducing infra costs by 25%. I also managed API integrations across Fulfilment and third-party services to reduce integration-related downtime by ~30% and improved reliability, while leading an intelligent ticketing triage system using AWS Bedrock to free 7 FTE and deliver ~€70K annual savings.

Previously, as a Product Owner at Thomson Reuters, I owned roadmap and feature prioritization tied to a north star metric, driving 20% adoption growth. I delivered 0→1 sentiment analysis with real-time feedback to increase NPS from 21 to 35, led enterprise discovery with user interviews, and reduced client cycle time through clear interaction specs and acceptance criteria; earlier, I defined end-to-end product requirements, compliance-ready pricing, and VAT/GST go-live across markets, and executed A/B testing and BI KPI tracking.