Kanwar Umar
@kanwarumar
E-commerce support specialist on Upwork who built an Amazon support playbook and daily ticket report.
PakistanWhat I'm looking for
Since 2020, I’ve handled customer support and Amazon operations for e-commerce brands selling in the US, UK and EU. I answer Amazon buyer messages and resolve A-to-z claims, returns and refunds.
For a board game brand selling in the US and France, I managed Amazon operations and kept Seller Central healthy. I also handled Shopify email and live chat, including order tracking, exchanges and complaints.
I built reply templates, an Amazon support playbook and a daily report format clients use to track every ticket. My first client hired me in 2020 and still works with me.
Experience
Work history, roles, and key accomplishments
Run customer support and Amazon operations for e-commerce brands selling in the US, UK and EU. Answer Amazon buyer messages, resolve A-to-z claims, returns and refunds, and handle Shopify email and live chat.
Education
Degrees, certifications, and relevant coursework
National University of Sciences and Technology (NUST)
Bachelor of Engineering, Computer Engineering
2021 - 2025
Pursued a degree in Computer Engineering from 2021 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
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