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@kamiapollard
Experienced operations manager with a strong background in healthcare.
As an Operations Manager at Divine Light Hospice, I oversee the office budget and ensure financial records are meticulously maintained. My role involves processing invoices and purchase orders, as well as assisting with special projects that enhance operational efficiency. I take pride in facilitating onboarding processes for new employees and providing essential HR support across departments.
Previously, I worked as a Benefits Reimbursement Specialist at Mimedx, where I verified patient benefits and managed insurance documentation. My experience as a Benefits Specialist at AmerisourceBergen further honed my skills in patient insurance verification and data management. I have a proven track record of maintaining compliance with regulations and ensuring accurate clinical records.
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Work history, roles, and key accomplishments
Divine Light Hospice
Oct 2023 - Present (2 years 1 month)
Managed office budget, financial records, and processed invoices and purchase orders. Facilitated new employee onboarding, maintained personnel files, and ensured HR compliance, providing day-to-day HR support.
Mimedx
Nov 2023 - Jun 2024 (7 months)
Verified benefit and document specifics for payer plans, including coverage and cost share. Processed verification requests from providers, reviewing patient demographics, diagnosis codes, and medications, while also performing insurance verification and pre-authorization.
AmerisourceBergen
Apr 2020 - Mar 2023 (2 years 11 months)
Collected and reviewed patient insurance information needed to complete the benefit verification process. Verified benefit and document specifics for payer plans, including coverage, cost share, and provider options.
Mesun Health Services, Inc
Nov 2017 - Apr 2020 (2 years 5 months)
Maintained accurate clinical records in compliance with Medicare regulations and managed billing data, ensuring timely correction of errors. Supervised non-clinical personnel, managed referrals, and facilitated staff orientation while handling patient admissions and insurance verification.
Degrees, certifications, and relevant coursework
Undergraduate Studies, General Studies
Engaged in academic studies at the university level. Focused on foundational coursework during the period of enrollment.
Certificate, Real Estate
Completed specialized training and coursework in real estate. Acquired the necessary knowledge and skills for professional practice in the real estate industry.
Software and tools used professionally
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