Open to opportunities

Kalie McFadden

@kaliemcfadden

Message

Logistics and data-focused team lead delivering accurate operations, claims, and customer support.

United States

Message

What I'm looking for

I’m looking for a role where I can lead a team, stay organized with accurate data, and deliver excellent customer support. I want process-driven work—logistics, claims, or data handling—with room to grow.

I’m a Member Team Lead and logistics professional who blends operational focus with careful data handling. I’ve delivered top-notch customer support while keeping work accurate, on time, and aligned with process requirements.

In data roles at Firstsource Solutions, I managed data input and processing, loaded new physician demographics and contract linkage, and responded to submitters with thorough guidance on what was needed next. As a Claims Examiner, I examined and verified insurance claims for accuracy and completeness, interacted with stakeholders for additional information, and maintained careful records.

Now, I’m applying that same attention to detail in leadership and delivery work—coordinating team performance at Sam’s Club and handling logistics as an Amazon Flex Delivery Driver. I bring strong communication, prioritization, and customer-first problem solving to every shift.

Experience

Work history, roles, and key accomplishments

Current

Logistics Delivery Driver

Current

Amazon Flex

Jun 2025 - Present (1 year)

Worked as a Logistics Delivery Driver for Amazon Flex, completing delivery routes as assigned.

Delivery Driver Experience Logistics Driving GPS Customer Service Cash Handling POS systems

Member Team Lead

Sam's Club

Jan 2024 - Jun 2025 (1 year 5 months)

Provided leadership as a Member Team Lead at Sam's Club, supporting day-to-day team activities and member/customer service.

Leadership team development Customer Support Time Management Training And Development Conflict Management Retail Operations Merchandising

Data Entry Specialist

Firstsource Solutions

Jan 2022 - Dec 2023 (1 year 11 months)

Ensured required data was delivered for requests and responded to submitters with additional information needs. Processed doctor and contract linkage transactions, loaded physician demographics per instructions, and provided client support to physician health plans and partners.

Data Entry Data Processing Document Review SQL Customer Support Data Verification Clerical Work Physician Demographics Loading

Claims Examiner

Firstsource Solutions

Jan 2021 - Jan 2022 (1 year)

Examined and verified insurance claims for accuracy and completeness, requesting additional information from policyholders and claimants as needed. Evaluated claims for approval or denial and maintained detailed records and correspondence.

Claims Adjudication Insurance Claims Processing Case Management Record keeping Data Validation