KaLia Xiong-Vang

Processed crime victim award and payment claims for claimants and service providers, including verification of vendors and preparation of finance orders for payment. Responded to payment status inquiries, sent EOBs, and maintained provider and claim data in CAWEB and the SWIFT state paying system.

Served as a first point of contact for victims and families, assisting with inquiries by phone, text, and email and providing referrals when needed. Reviewed applications and managed claims in CAWEB, including document attachment and coordination for law enforcement report follow-ups.

Informed consumers of eligibility and assisted enrollment using the Curam/METS system. Connected consumers to appropriate medical/health care coverage agencies and answered questions about enrollment and billing.

Scheduled patient medical appointments, follow-ups, post-ops, physical therapy, and injection visits while handling inbound and outbound calls. Sent daily correspondence to doctors and care team members and helped triage and route calls to the correct clinic lines.

Checked patients in and out, scheduled appointments, collected copayments, and set patients up for therapy. Processed medical records and managed scanned documents while maintaining cash drawer accountability and supporting daily clinic operations.

Attended Cornerstone Christian Correspondence School in 2009.

Attended Johnson Sr High School from September 2005 to May 2008.