Open to opportunities

Catherine Bester

@catherinebester

Insurance Verification Specialist and A/R professional improving accuracy, authorizations, and timely collections for patient accounts.

Zimbabwe

Message

What I'm looking for

I’m looking for a role handling insurance verification and authorizations with strong A/R ownership—accurate EOB reviews, clear communication, and process improvements that speed up claims and reduce delinquencies while keeping patients supported.

I’m an Insurance Verification Specialist–Authorization Specialist and A/R Specialist focused on timely, accurate collections and correct coverage. In my current role, I managed client accounts, analyzed payment history to resolve discrepancies, generated weekly aging reports, monitored credit limits, and served as the primary point of contact for billing disputes.

I also strengthen workflows by assisting with automated accounts receivable systems, investigating root causes for late/non-payment, and negotiating repayment plans while maintaining positive customer relationships. Across my experience, I verified pharmacy benefits and insurance for admissions, determined whether authorization is required, supported DME authorization, and handled medical billing/coding tasks like UB1500/UB04 and HCFA1500, EOB review, and claims correction/appeals.

Experience

Work history, roles, and key accomplishments

Insurance Verification Specialist

Comprehensive Pain & Neurology

May 2025 - Feb 2026 (9 months)

Managed an accounts receivable portfolio by following up on overdue invoices, analyzing payment history for discrepancies, and resolving billing disputes. Produced weekly aging reports, monitored credit limits, investigated unapplied cash receipts, and supported automated A/R system improvements.

Accounts Receivable Medical Collections Payment Reconciliation Billing Disputes Bad Debt Reserve Analysis

Authorization Specialist

Landmark Recovery

Apr 2023 - Oct 2023 (6 months)

Verified mental health and substance abuse insurance for potential admissions and determined whether referrals or authorizations were required. Assessed patient out-of-pocket responsibility, loaded verification into the system, and followed up on verification outcomes.

Insurance Verification Referral Authorizations

Insurance Verification Specialist

Advanced Foot and Ankle Care Centers

Oct 2019 - Feb 2023 (3 years 4 months)

Verified insurance for established and new patients and obtained authorization for needed DME. Entered and updated patient demographic information and supported referral requests for visits.

Insurance Verification Patient Demographic Information Established Vs New Patient Verification Referral Coordination Patient Information Updates

Customer Service & A/R Specialist

Lipman Brothers LLC

Jun 2019 - Aug 2019 (2 months)

Handled inbound patient calls to discuss balances and take payments over the phone, and posted payments from lockboxes. Reviewed credit balances to process refunds and generated/maintained key billing and write-off reports for account resolution.

Phone Based Payment Intake Lockbox Payment Posting Credit Balances Customer Service

Line Technician

Calsonic Kansei of America

Sep 2018 - Jun 2019 (9 months)

Assembled car part modules in a Nissan line production environment. Supported module assembly work on the assembly center production line.

Line Production Car Part Module Assembly Nissan Production Support Assembly Line Products Manufacturing Operations

Personal Care Assistant

Independent In-Home Patient Care

Jan 2008 - Jun 2019 (11 years 5 months)

Provided independent in-home direct patient care, including bathing, oral care, feeding, and simple wound care. Helped with paying patient bills and grocery shopping in a private home setting.

Direct Patient Care Bathing Assistance Oral Care Feeding Support Simple Wound Care

Medical Billing Specialist

Solutions Management

Jan 2013 - Jan 2015 (2 years)

Posted charges and payments and billed UB-1500 forms, correcting and resubmitting claims that were denied. Worked claim correspondences from carriers, handled COB issues, and performed A/R and A/P tasks including EDI claim submission.

Claim Correction And Resubmission Carrier Correspondence Review Patient Correspondence For Coverage Updates

Billing Account Representative

EOBCSI

Jan 2013 - Present (13 years 3 months)

Followed up on patient claims through final resolution by reviewing and preparing manual and electronic billing. Identified billing errors, reviewed EOBs, initiated appeals as needed, and resolved unposted payments, adjustments, or write-offs.

Manual Billings EOB Review Appeals UB 04 And HCFA 1500 Preparation Denial Payment Discrepancy Resolution Unposted Payment Adjustment Resolution

Customer Service & RX Insurance

AbbVie

Verified pharmacy benefits and insurance processing information, including whether authorization was required. Collected patient medication responsibilities and ensured patient demographic information was accurate.

Insurance Verification Authorization Demographic Data Verification Rx Insurance Processing