Kaitlyn Wisham

I’m a detail-oriented IT professional pursuing an AAS in Computer Support, with a strong foundation in computer networking fundamentals, hardware install and maintenance, and information security fundamentals. I’m currently balancing my studies with real-world support habits like confidentiality, risk awareness, and precise record-keeping.

In my current role as a Front Desk Receptionist, I’ve handled high-volume reservation and financial transactions with 100% accuracy and zero discrepancies. I improved operational speed by reducing guest check-in time by 20% through streamlined process improvements and structured checklists.

I bring a customer-service mindset backed by measurable results: increasing quarterly guest enrollments from 3.2% to 9.8% and improving member loyalty recognition from 73.5% to 83%. I also supported advertising campaigns across platforms like Trivago, Booking.com, Expedia, and Hotels.com, and ran Facebook promotions to boost engagement.

I’m now looking to translate my troubleshooting mindset and data accuracy into an entry-level IT support role. I’m comfortable working with CRM/PMS systems and core reporting workflows, and I enjoy resolving issues through conflict resolution, team collaboration, and consistent follow-through.