At CareTenders VNA, I coordinate patient intake and process referrals, reviewing each for completeness and accuracy before routing it for admission. I also serve as a point of contact among physicians, referral sources, clinical staff, and patients to resolve missing information and keep admissions on schedule.
I improved the branch’s DSO score from 27 to 5 within my first five months. I track physician orders and signatures across active cases to help prevent documentation delays.
At CareTenders VNA, I built Excel reference and tracking sheets to organize records and support onboarding, including an account-tracking system that makes account ownership easy to look up. At Trident Dental Care, I created a study and reference guide for new hires.
My experience also includes coordinating scheduling and patient communication at Trident Dental Care, managing the practice’s social media content, and handling cash and register reconciliation at Gongcha. I earned a bachelor’s degree in Communication from University of Massachusetts Amherst.
