Open to opportunities

Kaiser Sánchez

@kaisersnchez

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Customer support representative at SPI|TC by Jostens managing orders and resolving customer cases with Oracle.

Dominican Republic

Message

What I'm looking for

I’m interested in continuing to grow in areas such as operations, back-office support, order management, administrative support, and other technology-driven roles.

At SPI|TC by Jostens, I manage customer orders and cases from initial inquiry through resolution, using Oracle Order Inquiry to review, update, and research orders. I coordinate with internal teams on requests involving production, payments, refunds, warranties, replacements, and shipping.

Previously, at Data Vimenca, I provided technical support for Clover POS devices, troubleshooting hardware and system issues and assisting with replacements when needed. I’m pursuing a degree in Management Information Systems at Universidad Abierta para Adultos and expanding my knowledge of databases, SQL, and software development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SPI|TC by Jostens

Feb 2024 - Present (2 years 8 months)

• Manage customer orders and cases from initial inquiry through resolution, including production updates, shipping, payments, refunds, warranties, replacements, and order modifications.

• Use Oracle Order Inquiry to review, update, and research customer orders and resolve order-related issues.

• Maintain accurate case documentation and provide professional support through email and other communi

Technical Support Representative

Data Vimenca

Sep 2022 - Feb 2024 (1 year 5 months)

• Provided technical and customer support for Clover POS devices, assisting merchants with hardware and system-related issues.

• Troubleshot device problems, including connectivity, startup, configuration, and general functionality issues.

• Identified cases requiring device replacement and assisted with the replacement process when troubleshooting could not resolve the issue.

• Guided customer

Education

Degrees, certifications, and relevant coursework

Universidad Abierta para Adultos

Bachelor's Degree, Management Information Systems, General

2025 - 2029

Currently pursuing a degree in Management Information Systems, developing knowledge in database management, programming, systems analysis, and information technology. Coursework includes SQL, MySQL, SQL Server, C#, C++, database design, and software development fundamentals.

Colegio Fausto Jimenez

High School Diploma, Information Technology

2016 - 2020

Developed foundational knowledge in information technology, including computer hardware and software, Microsoft Office, operating systems, and basic troubleshooting and technical support.