Open to opportunities

Kai Hoffman

@kaihoffman

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Motivated merchandiser with a passion for customer experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a highly motivated self-starter with a passion for delivering exceptional customer experiences. My journey in the retail and service industry has equipped me with strong communication and negotiation skills, allowing me to effectively collaborate with sales teams, suppliers, and customers. Currently, I work as a Merchandiser at Columbia Distributing, where I design attractive product displays and innovate strategies to enhance store layouts, ensuring a visually appealing shopping experience.

Previously, I honed my customer service skills as a Barista at Starbucks, where I was recognized for my upbeat attitude and ability to handle customer inquiries with patience. My experience as a delivery driver for FedEx and Amazon further strengthened my commitment to punctuality and safety while maintaining a positive demeanor. Additionally, I am a self-published author, showcasing my ability to create engaging content and connect with audiences.

Experience

Work history, roles, and key accomplishments

Current

Merchandiser

Current

Columbia Distributing

Aug 2023 - Present (1 year 10 months)

Communicated clearly with sales teams, suppliers, and customers, utilizing strong negotiation skills to secure favorable terms. Designed attractive displays, monitored stock levels, and collaborated with store staff to implement merchandising plans.

Merchandising Inventory Management Visual Merchandising Communications Sales Negotiation Stock Control Display Customer Experience Team Collaboration

Current

Freelance Writer

Current

Self Published Author

Dec 2018 - Present (6 years 6 months)

Partnered with Amazon publishing to provide written content online. Created and cultivated authorial and editorial content for various projects.

Writing Content Creation Editing Publishing Amazon KDP Creative Writing Digital Publishing Storytelling Research

Delivery Driver

Fedex

May 2022 - Present (3 years 1 month)

Drove box trucks of varied sizes to complete heavy routes in residential, business, and commercial areas. Loaded and delivered packages, averaging 150 stops and handling up to 200 lbs at any given time, while maintaining a courteous and safe driving record.

Driving Logistics Time Management Customer Service Vehicle Operation

Delivery Driver

Amazon

Mar 2021 - Present (4 years 3 months)

Completed assigned routes and a high frequency of delivery stops in a timely manner. Organized packages numerically and ensured customer satisfaction by meeting expectations and standards.

Logistics Customer Service Time Management Problem Solving

Barista

Starbucks

Jun 2016 - Present (9 years)

Greeted and welcomed customers with an upbeat attitude, maintaining a positive atmosphere as an essential team player. Handled cash and debit card transactions with ease, while patiently dissecting customer inquiries and complaints.

Customer Service Teamwork Communication Problem Solving Customer Satisfaction Barista Skills Food Safety

Education

Degrees, certifications, and relevant coursework

Orange Coast College

Associate’s in Health Science, Health Science

Grade: 3.00/4.00

Activities and societies: Relevant Coursework: Public Speaking, Critical and Analytical thinking, Computer Information Systems, Strategies for College Success, English Composition, Introduction to Psychology

Currently pursuing an Associate's degree in Health Science. Relevant coursework includes Public Speaking, Critical and Analytical thinking, Computer Information Systems, Strategies for College Success, English Composition, and Introduction to Psychology.