At Maximus, I developed training on scheduling procedures and HIPAA compliance and implemented quality controls for veterans’ diagnostic appointments. I also collaborated with the IT team on software enhancements to improve scheduling efficiency and accuracy.
At Eastern Accounts, I trained collections specialists and was recognized as a top negotiating collections specialist. I improved key metrics by 45% and recommended process improvements for delinquent account collection.
At Moon Rabbit, I analyzed sales, beverage costs, and labor costs against KPIs and budgets. I also spearheaded sales activities that increased annual revenue by 60% and introduced marketing strategies and loyalty programs.
