Kadia Shaw
@kadiashaw
Dedicated front desk assistant with strong customer service skills.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and administrative support. Over the years, I have honed my skills in effectively addressing customer issues, managing appointments, and ensuring smooth operations within various organizations. My tenure at EJ B Construction and Associates Ltd as a Front Desk Assistant allowed me to develop strong communication skills and a keen ability to monitor expenses and costs, contributing to the overall efficiency of the company.
Prior to that, I worked with Xerox Jamaica as a Reservation Sales Assistant, where I assisted customers in navigating travel options and making reservations tailored to their needs. My experience also includes roles in debt collection and as a marriage consultant, where I demonstrated my ability to negotiate and provide personalized solutions. I am committed to promoting good work ethics and utilizing my skills to achieve company goals while solving problems effectively and efficiently.
Experience
Work history, roles, and key accomplishments
Front Desk Assistant
EJ B Construction and Associates Ltd
Jan 2018 - Jan 2025 (6 years 11 months)
Managed customer inquiries and complaints, scheduled meetings between managers and clients, and monitored company expenses. Ensured effective communication and problem resolution.
Reservation Sales Assistant
Xerox Jamaica: Delta Airlines
Jan 2013 - Jan 2018 (5 years)
Assisted customers in selecting travel options, made reservations for customers and pets, and handled ticket reissues. Provided tailored advice based on customer needs and budgets.
Debt Collection Assistant
Alliance One
Jul 2012 - Jan 2013 (6 months)
Contacted debtors to negotiate payment plans and deadlines. Developed strategies for debt recovery and maintained records of communications.
Marriage Consultant
Sandals South Coast
Jan 2012 - Jul 2012 (6 months)
Provided consultation services for wedding planning, including location selection and vendor recommendations to ensure client satisfaction.
Education
Degrees, certifications, and relevant coursework
Black River High School
Associate Degree, General Studies
2006 - 2008
Completed an Associate Degree in General Studies, which provided a broad foundation in various subjects and skills applicable in multiple fields.
Black River High School
School Leaving Certificate, Secondary Education
2001 - 2006
Achieved a School Leaving Certificate, demonstrating completion of secondary education and readiness for further studies or employment.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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