Open to opportunities

Kabuanga Kaseu

@kabuangakaseu

Message

Independent claims adjuster focused on efficiency and customer satisfaction.

United States

Message

What I'm looking for

I am looking for opportunities that allow me to utilize my claims management skills while contributing to a customer-focused environment.

I am an Independent Claims Adjuster with a strong background in accounting and a commitment to delivering exceptional customer service. My experience at Alacrity Solutions has equipped me with the skills to enhance claims efficiency, saving both time and costs while ensuring customer satisfaction. I pride myself on my ability to communicate effectively with clients, guiding them through their rights and obligations during the claims process.

Throughout my career, I have successfully coordinated vehicle repairs and settlements, which has significantly reduced company liability. My dedication to timely claim investigations has led to improved customer experiences and minimized dissatisfaction. I hold multiple licenses across several states and am Xactimate II certified, which further enhances my capability in managing auto and property claims.

Experience

Work history, roles, and key accomplishments

Current

Independent Claims Adjuster

Current

Alacrity Solutions, LLC

May 2020 - Present (5 years 1 month)

• Achieved claims efficiency, saving handling time and costs.
• Communicated rights and obligations to the customer.
• Coordinated vehicle repairs, payments, and completion.
• Delivered excellent customer service.
• Enhanced customer experience through excellent claims management
• Secured settlement agreements and reducing company liability.

Claims Management Customer Service Insurance Law

Education

Degrees, certifications, and relevant coursework

Texas Wesleyan University

B.B.A Accounting, Accounting

2017 - 2019

Grade: 3.34GPA

Activities and societies: Phi Theta Kappa Honor Society, Accounting Club, Volunteer at Equest.org, Mentor for incoming accounting students

Graduated with honors; specialized in Forensic Accounting and Fraud Examination. Recognized as a Minnie K. Patton Scholar. Actively involved in academic leadership and community service.

Texas Wesleyan University

Associate of Science, Accounting

2014 - 2016

Grade: 3.40GPA

Activities and societies: Phi Theta Kappa Honor Society, Accounting Club, Peer Tutor for Intro to Accounting, Volunteer at Equest.org

Completed Associate of Science in Accounting with a 3.40 GPA. Active in Phi Theta Kappa and Accounting Club. Provided peer tutoring and participated in community volunteer work. Gained foundational knowledge in financial reporting, auditing, and tax principles.