Jyrah Dy
@jyrahdy
Customer service leader with a focus on team management and satisfaction.
PhilippinesWhat I'm looking for
With a solid background in customer service and team leadership, I have consistently demonstrated my ability to manage responsibilities in high-volume environments. My experience spans various roles, from Technical Support Representative at Hewlett Packard to Team Leader at Springer Nature, where I have honed my skills in project management and customer satisfaction.
Throughout my career, I have been recognized for my outstanding performance, earning awards such as Top Performer and Managers Choice Award. My commitment to process improvement and team development has enabled me to exceed team goals and foster a collaborative work atmosphere. I am passionate about providing exceptional customer service and continuously seek to enhance my skills through training and development opportunities.
Experience
Work history, roles, and key accomplishments
Team Leader
Springer Nature
May 2017 - Present (8 years 1 month)
Managed project progress and department schedules to optimize coverage during peak hours. Supervised customer service representatives, assessed performance, and implemented development plans to enhance team efficiency.
Technical Support Representative
Hewlett Packard (HP) Convergys
Jul 2015 - Jan 2016 (6 months)
Provided technical support to customers by helping them set up new systems, applications, and software. Responded to customer inquiries via email, calls, and live chat, troubleshooting technical issues and offering step-by-step guidance.
Education
Degrees, certifications, and relevant coursework
SASt. Dominic College of Asia
Bachelor of Science, Tourism Management
2011 - 2013
Completed a Bachelor of Science in Tourism Management, focusing on the principles of tourism, hospitality, and management practices.
St. Andrew’s School
High School Diploma
2007 - 2011
Completed secondary education with a focus on foundational academic skills and personal development.
Don Galo Elementary School
Elementary School Diploma
2001 - 2007
Completed primary education, developing basic literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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