JD
Open to opportunities

Jyrah Dy

@jyrahdy

Customer service leader with a focus on team management and satisfaction.

Philippines
Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

With a solid background in customer service and team leadership, I have consistently demonstrated my ability to manage responsibilities in high-volume environments. My experience spans various roles, from Technical Support Representative at Hewlett Packard to Team Leader at Springer Nature, where I have honed my skills in project management and customer satisfaction.

Throughout my career, I have been recognized for my outstanding performance, earning awards such as Top Performer and Managers Choice Award. My commitment to process improvement and team development has enabled me to exceed team goals and foster a collaborative work atmosphere. I am passionate about providing exceptional customer service and continuously seek to enhance my skills through training and development opportunities.

Experience

Work history, roles, and key accomplishments

SN
Current

Team Leader

Springer Nature

May 2017 - Present (8 years 1 month)

Managed project progress and department schedules to optimize coverage during peak hours. Supervised customer service representatives, assessed performance, and implemented development plans to enhance team efficiency.

HC

Technical Support Representative

Hewlett Packard (HP) Convergys

Jul 2015 - Jan 2016 (6 months)

Provided technical support to customers by helping them set up new systems, applications, and software. Responded to customer inquiries via email, calls, and live chat, troubleshooting technical issues and offering step-by-step guidance.

Education

Degrees, certifications, and relevant coursework

St. Dominic College of Asia logoSA

St. Dominic College of Asia

Bachelor of Science, Tourism Management

2011 - 2013

Completed a Bachelor of Science in Tourism Management, focusing on the principles of tourism, hospitality, and management practices.

SS

St. Andrew’s School

High School Diploma

2007 - 2011

Completed secondary education with a focus on foundational academic skills and personal development.

DS

Don Galo Elementary School

Elementary School Diploma

2001 - 2007

Completed primary education, developing basic literacy and numeracy skills.

Tech stack

Software and tools used professionally

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