Jyoti Kumar
@jyotikumar1
Business operations leader delivering client-ready projects, operational excellence, and AI-enabled efficiency.
IndiaWhat I'm looking for
I’m a strategic, results-driven professional with 12+ years in client-facing roles, business operations, project delivery, and people management across social media, digital marketing, cybersecurity, and technology domains.
At Accenture, I’m currently a Business Operations Specialist working on Generative AI for Smart Wearables, managing projects around Generative AI social media content and smart wearable chatbots (Ray Ban AI glasses). I lead client communication and data-driven analysis, manage feedback loops, and focus on aligning delivery with business goals.
Previously, as a Business Operations Senior Analyst in Social Media Content Management, I managed teams analyzing social media content, trends, and algorithms, while driving business transformation initiatives for client value creation and data analysis. I’ve also automated client processes by building tools and training 10k+ employees, improving productivity by 30%.
I’ve also strengthened my delivery quality through QA leadership and rigorous testing experience. As a QA Lead for digital marketing in pharmaceutical brands, I led quality analysis of digital banners, provided UI/UX feedback, supported cross-browser testing, and improved problem-solving during build and test phases; earlier, at Symantec, I managed UAT, KPI design, defect reporting, and Agile product/QA testing.
Experience
Work history, roles, and key accomplishments
Managed projects for generative AI social media content and smart wearable chatbot initiatives, handling client communications and feedback loops. Automated client processes by building tools and training 10k+ employees to improve productivity.
Managed teams analyzing social media content, trends, and algorithms across multiple platforms to drive process improvements. Owned client communication for business requirement gathering and documentation, and supported business transformation through data analysis.
Led a QA team performing quality analysis of digital social media banners for pharmaceutical brands, including UI/UX feedback and cross-browser testing support. Identified process gaps and supported troubleshooting during the build and test phase.
Quality Analyst
Symantec
Jul 2013 - Sep 2019 (6 years 2 months)
Designed and executed KPI-related testing for Symantec Antivirus Protection, managing UAT and defect reporting with JIRA. Created and ran UI/UX, API, and functional test cases in an Agile process, and produced user flow scenarios and BRDs.
Created an end-to-end online grocery shopping business model, enabling customer orders via an Android app and warehouse stock tracking via a web portal. Wrote a technical paper titled "Design of Virtual Shopping System" accepted for study publication in IJCSI and developed an MVP model.
Education
Degrees, certifications, and relevant coursework
Cummins College of Engineering
Bachelor of Engineering (B.E.), Computers
2009 - 2013
Bachelors of Engineering (BE) in Computers from Cummins College of Engineering under Pune University from 2009 to 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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