jyothi User
@jyothi
I manage P1/P2 incidents for global Ford operations, driving restoration, stakeholder updates, and SLA compliance.
IndiaWhat I'm looking for
I manage end-to-end P1/P2 major incidents for the Ford account at HCL Technologies, helping restore business-critical services across global production environments.
I lead bridge calls and coordinate infrastructure, network, application, database, and vendor teams during critical incidents. I keep stakeholders and leadership informed on impact, recovery progress, and resolution activities while maintaining operational governance.
I support root cause analysis discussions and maintain accurate ServiceNow documentation using ITIL practices. My work has been recognized through Overall Top Performer, Productivity Top Performer, and Extended Support contributions.
Experience
Work history, roles, and key accomplishments
Manage end-to-end P1/P2 major incidents, ensuring timely restoration of business-critical services across global production environments. Lead bridge calls and coordinate cross-functional teams during critical incidents.
Education
Degrees, certifications, and relevant coursework
Hyderabad Institute of Technology & Management
B.Tech, Computer Science
Grade: 6.84 CGPA
Completed B.Tech in Computer Science with a CGPA of 6.84.
NPTEL
Cloud Computing, Cloud Computing
Completed Cloud Computing certification through NPTEL.
NPTEL
Google Cloud Computing Foundations, Cloud Computing
Completed Google Cloud Computing Foundations certification through NPTEL.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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