Open to opportunities

Justis Oliveà

@justisolive

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Detail-oriented benefits verification specialist with strong patient advocacy skills.

United States

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What I'm looking for

I seek a role that values patient care and offers growth opportunities in healthcare.

I am a dedicated Benefits Verification Specialist with a proven track record in accurately entering patient demographics and insurance details into Electronic Health Record (EHR) systems. My experience includes processing and verifying insurance benefits for over 75 patients daily while maintaining a 99% data entry accuracy rate. I take pride in implementing systems that enhance efficiency, such as a real-time verification and data logging system that improved billing cycle speed by 25%.

Previously, I served as a Senior Patient Advocate, where I resolved 95% of patient inquiries on the first call, significantly enhancing patient satisfaction. My ability to manage high-pressure situations was further demonstrated as an Alarm Agent, where I maintained 100% accuracy in documenting alarm events during critical periods. My commitment to excellence in patient care and data management drives my professional ethos.

Experience

Work history, roles, and key accomplishments

Benefits Verification Specialist

CareMetx, LLC

Feb 2025 - May 2025 (3 months)

Accurately entered patient demographics and insurance details into Electronic Health Record (EHR) and billing systems, ensuring data completeness and HIPAA compliance. Processed and verified insurance benefits for an average of 75+ patients per day, maintaining 99% data entry accuracy. Implemented a real-time verification and data logging system, which reduced benefit entry errors and improved bil

EHR Billing HIPAA Data Entry Insurance Verification Data Auditing Process Improvement

Alarm Agent

National Monitoring Center

Aug 2024 - Feb 2025 (6 months)

Managed the processing of alarm signals and responded to client inquiries, ensuring timely communication with emergency services. Documented all actions and decisions with precision into monitoring software to maintain thorough records and support post-incident reviews. Coordinated response efforts for various alarm events, including burglary, medical, and fire emergencies, maintaining 100% accura

Client Communication Documentation Crisis Management Security Operations

Senior Patient Advocate

Chime Solutions

Jun 2021 - Aug 2024 (3 years 2 months)

Provided compassionate and knowledgeable support to resolve patient inquiries, complaints, and billing concerns. Accurately entered patient interactions, case notes, and healthcare data into CRM, EMR, or proprietary systems. Resolved 95% of patient inquiries on the first call, and assisted in verifying and documenting insurance benefits for over 3,000 patients monthly, contributing to a 20% decrea

Customer Service CRM Systems EMR Data Entry Problem Solving Medical Terminology

Education

Degrees, certifications, and relevant coursework

Concorde Career College

Certificate, Medical Assisting

Grade: Perfect Attendance

Activities and societies: Perfect Attendance Award, Patient Communication Champion

Recognized for commitment and professionalism by maintaining 100% attendance throughout the program. Recognized for exceptional patient service skills and professional bedside manner during roleplay and clinical training.

Duncanville High School

High School Diploma, Business Administration

Activities and societies: Entrepreneurship Project Leader, Public Speaking Competition Finalist

Led a team in developing a business plan or school-based enterprise as part of a capstone project. Recognized for strong communication skills in business-related presentations or pitch competitions.