Open to opportunities

Justin Rivaldo

@justinr

Message

Motivated LMS Administrator with a passion for optimizing learning systems.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation and growth, where I can leverage my LMS expertise to enhance learning experiences and contribute to organizational success.

I am a motivated and results-driven professional with five years of experience in LMS administration, specializing in Cornerstone while being adaptable to other learning management systems. My journey began as a junior instructional designer, where I utilized Articulate360 to create engaging learning content. I am passionate about leveraging technology to optimize systems and improve learning solutions.

Currently, I serve as a System Administrator at the University of Rochester, where I administer and optimize Cornerstone LMS software, enhancing user experience and system efficiency. I have developed and launched interactive training programs, tailored content for instructor-led and virtual training sessions, and managed diverse learning objects to ensure accurate setup and utilization. My commitment to continuous improvement is reflected in my ability to create detailed reports and manage custom configurations to meet departmental requirements.

Previously, I held roles in sales and account management at Metro by T-Mobile, where I contributed to regional growth and market establishment. My experience in training and onboarding through Cornerstone LMS has improved staff retention and performance outcomes. I am eager to bring my expertise in LMS administration and training development to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

University of Rochester

Oct 2019 - Present (5 years 8 months)

Administered and optimized Cornerstone LMS software, enhancing user experience and system efficiency. Developed and launched interactive training programs using Articulate 360 (Rise and Storyline), crafting engaging content and managing learning cohorts.

Articulate 360 HTML CSS JavaScript E Learning System Administration Training Development

Sr. Account Rep.

Metro by T-Mobile

Mar 2015 - Dec 2019 (4 years 9 months)

Played a key role in launching the Metro by T-Mobile market in 2015, contributing to regional growth and market establishment. Managed sales, merchandising, operations, and training activities across multiple locations, supervising a network of 30 indirect dealership locations.

Sales Management Merchandise Operations Management Training Customer Retention Market Establishment

T-

Associate Manager

T-Mobile

Jan 2013 - Dec 2015 (2 years 11 months)

Specialized in small business operations, achieving record-breaking small business sales figures and generating over $100,000 in accessory sales in a single month. Coached and mentored sales floor staff, maintaining a high-energy environment focused on performance and results.

Business Operations Sales Management Customer Service Sales Initiatives Inventory Management

T-

Retail Sales Associate

T-Mobile

Jan 2013 - Dec 2014 (1 year 11 months)

Achieved $12,000 in accessory sales in September, ranking 2nd across the greater NYC area, and consistently exceeded activation targets with over 140 activations per month. Delivered exceptional customer service, consistently receiving top satisfaction scores and a perfect 100% rating on secret shopper evaluations.

Customer Service Sales Targets Activation Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Nyack College

Some College Coursework, Psychology

Completed college coursework with a focus on Psychology. Gained foundational knowledge in human behavior, cognitive processes, and research methodologies.

Edison Technical and Occupational Education High School

High School Diploma, Technical and Occupational Education

Obtained a High School Diploma from a technical and occupational education institution. Developed foundational skills across various subjects, preparing for further education or vocational pursuits.