Open to opportunities

Junior Valencia

@juniorvalencia

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Data-driven public management professional specializing in analytics.

Colombia

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What I'm looking for

I seek data-focused roles in public sector or mission-driven organizations where I can apply BI and process improvement to enhance transparency, policy outcomes, and stakeholder engagement while growing technical leadership skills.

I am a Political Science and Conflict Resolution professional with hands-on experience in data analytics, Business Intelligence, and public sector management. I have applied SQL, Power BI, advanced Excel (VBA) and analytical methodologies to define and monitor KPIs, evaluate public policy, and optimize institutional processes.

My work has improved institutional effectiveness through process digitization, strengthened administrative transparency via technical reporting and procurement oversight, and supported community mediation and stakeholder engagement in complex settings. I combine governance knowledge with technical tools to deliver data-informed decisions and scalable operational improvements.

Experience

Work history, roles, and key accomplishments

Senior B2C Sales Advisor

Calle del Oro

Jan 2023 - Dec 2025 (2 years 11 months)

Led commercial analytics initiatives that increased cross-selling by 15% and improved customer service metrics by 30%, retaining 50+ recurring clients using AI-powered upselling and advanced negotiation techniques.

Upselling Customer Retention Negotiation KPI Tracking Stakeholder Management

Academic Researcher

Universidad del Valle

Aug 2021 - Dec 2023 (2 years 4 months)

Researched and designed a Narrative Circular Measurement Model leading to an academic publication and coordinated training of 20+ students in community mediation and dialogue management.

Research Design SPSS training coordination Stakeholder Engagement

Professional Intern

Municipal Administration of Santander de Quilichao

Aug 2022 - Dec 2022 (4 months)

Designed and implemented a public service roadmap improving institutional effectiveness by 25%; authored 15+ technical reports to ensure legal certainty and administrative transparency under the Peace with Legality framework.

SQL Power BI Public Procurement (SECOP)Report Automation

Education

Degrees, certifications, and relevant coursework

Universidad del Valle

Bachelor of Arts, Political Studies and Conflict Resolution

Activities and societies: Academic research on mediation models; coordinated student training in community mediation; involved in public policy and institutional process optimization projects.

Bachelor of Arts in Political Studies and Conflict Resolution completed in June 2024, focused on conflict resolution, public policy, and mediation.