At Iron Systems, I support vendor procurement by reviewing invoices against job amounts across client accounts and coordinating with vendors, finance, and delivery teams to resolve discrepancies.
Previously at Iron Systems, I supported end-to-end delivery of global IT service engagements. I maintained project documents and coordinated resource onboarding, issue resolution, and client governance calls.
I identified an invoice approval rule that could allow overpayments, proposed removing it, and management approved the change. I also created a vendor invoice submission guide and recommended improvements to the review portal.
At Concentrix, I managed enterprise client operations, presented performance metrics in review meetings, and led escalations through resolution. I also tracked performance in Power BI, contributed to workflow redesigns, and mentored junior associates.
