Junaid Ashraf

I’m a customer-focused professional who blends hands-on fashion retail experience with founder-level D2C operations. At Superdry, I served as a frontline brand ambassador—delivering personalised consultations, de-escalating concerns, and consistently maintaining customer satisfaction. I translate product knowledge and seasonal trends into customer-friendly communication that supports repeat visits and loyalty.

In my founder role at Koshuré Luxe, I ran end-to-end digital operations for a premium wellness brand. I managed all customer communication independently across Instagram DMs, WhatsApp Business, and email—handling orders, queries, complaints, and feedback with empathy and precision. I also owned branded content planning and execution, iterating on creative and copy to lift engagement and conversion rates.

Across both experiences, I’m skilled in live chat, email support, and CRM-style workflows for resolving issues quickly and professionally. I focus on measurable outcomes—meeting and exceeding sales targets in retail, and improving campaign performance and customer satisfaction in D2C. I’m comfortable coordinating fulfillment, inventory, and vendor relationships in a remote-first setup while keeping customer journeys smooth from start to finish.

I’m immediately available and fully remote-ready, with a strong async communication style across digital channels. I bring a self-disciplined, results-focused work ethic—built from operating an independent brand without supervision—so I can take ownership from day one and support customers with clarity and care.