At Laings, I managed approximately £1.3 million in annual sales across luxury watch brands, guiding clients from enquiry through aftersales. I also developed Cartier within the showroom, achieving the brand’s highest-ever monthly sales of more than £100,000.
I created a Cartier training and product guide that helped the brand consistently hit target and be sold across the watch, service and jewellery teams. I used Medallia feedback to support targeted training, and my earlier role at Sky included coaching new recruits and producing training materials.
