Julius Delina
@juliusd
Director of Operations with 17 years across ops, QA, and analytics. Leads four remote teams serving US proptech and appraisal clients.
PhilippinesWhat I'm looking for
I am an operations leader with 17 years of experience spanning operations management, quality assurance, data analysis, recruitment, and client relations, built almost entirely in remote and US-facing environments.
I currently serve as Director of Operations at Asteroom, a real estate property data and 3D scanning company, where I oversee four departments: Orders, Client Relations, Recruitment, and Quality Control. My teams support appraisal management and proptech clients across the United States, including Offerpad, Reggora, Opteon, and PropertyRate. Day to day, I manage both virtual assistants and a distributed network of field data collectors, analyse team performance to identify the root causes behind turnaround time and scheduling issues, lead process improvement initiatives, own our SOP library, and present performance analyses and recommendations to the VP of Operations.
I joined Asteroom in 2024 as a Senior Recruitment Specialist and progressed through Senior Operations Coordinator and Operations Team Lead before being appointed Director. Each step widened my scope, from recruiting and onboarding data collectors across the US, to coordinating multi-client order flow and resolving escalations, to supervising order operations, testing new projects before launch, and running coaching and quality review programmes.
Before Asteroom, I spent seven years at Citigroup Business Process Solutions supporting US credit card brands, most recently as an Operations Support Analyst. There I built my analytical foundation: monitoring and investigating calls for fraud and sales malpractice, maintaining programme dashboards and trend reporting, leading calibration sessions with operations and unit managers, and presenting Monthly Business Reviews to Vice Presidents and Assistant Vice Presidents. I also worked as a Sales Quality Assurance Officer at The Credit Pros, running coaching sessions and cross-site calibrations with team leaders in Guatemala, and as a Report Analyst at Fuego Networx handling data cleansing and sales reporting.
What I do best is turn operational problems into measurable fixes. I am comfortable working from raw data in Excel and Google Sheets, building the tracking and reporting that makes performance visible, and then leading the coaching, process changes, and documentation that actually move the numbers. I am equally comfortable in front of clients and executives.
I am interested in operations leadership roles with remote-first companies, particularly in proptech, real estate services, or any business running distributed teams at scale. I am drawn to work where I can build systems rather than firefight, and I enjoy the analytical side of operations as much as the people side.
Experience
Work history, roles, and key accomplishments
Director of Operations
Asteroom
May 2026 - Present (4 months)
Oversee daily operations across multiple teams, analyze performance metrics, and lead process improvement initiatives. Prepare reports for the VP of Operations and support recruitment efforts.
Supervise client orders, collaborate on new projects, and drive process improvements. Maintain client communication, handle escalations, and conduct quality reviews and coaching sessions.
Digital Marketing
Real Estate Diplomats
Jul 2024 - Apr 2025 (9 months)
Assisted in completing investor reports, designed social media ads, and built websites and funnels using Go High Level. Developed AI chatbots and created email and SMS templates.
Report Analyst
Fuego Networx
Aug 2023 - Apr 2025 (1 year 8 months)
Performed data cleansing, entry, and analysis to support business reporting. Monitored calls to identify cancellation causes and led onboarding and training for new analysts.
Managed and coordinated orders across multiple clients, ensuring accurate scheduling and timely communication. Reviewed and monitored orders, and handled escalation calls.
Recruit professionals for the Data Collector Program, providing end-to-end support including onboarding and training. Develop performance tracking sheets and generate reports for management.
Operations Support Analyst
Citigroup Business Process Solutions (CBPS) - Citibank
Dec 2018 - Aug 2023 (4 years 8 months)
Monitored calls, investigated security risks, and maintained databases. Analyzed data for KPI reporting and participated in calibration sessions and monthly business reviews.
Sales Quality Assurance Officer
The Credit Pros (TCP)
Aug 2020 - Jan 2022 (1 year 5 months)
Monitored calls, maintained databases, and analyzed data for KPI reporting. Conducted coaching and calibration sessions, and created PowerPoint presentations for management.
Account Retention Specialist
Citigroup Business Process Solutions (CBPS) - Citibank
Nov 2017 - Dec 2018 (1 year 1 month)
Supported card members in account closure procedures and persuaded them to retain accounts by presenting offers. Assisted with payments, card replacements, and billing disputes.
Customer Service Specialist
Citigroup Business Process Solutions (CBPS) - Citibank
Jul 2016 - Nov 2017 (1 year 4 months)
Provided support to card members with payments, billing disputes, card replacements, and account updates. Addressed account-related inquiries.
Technical Support Representative
Convergys | Concentrix
Dec 2013 - Jul 2016 (2 years 7 months)
Provided support for internet, CVOIP, and IPTV issues. Coordinated modem replacements and technician visits, and guided clients through email setup.
Technical Support Representative
Sykes Asia
Jan 2013 - Nov 2013 (10 months)
Provided support for internet issues and guided clients through email setup and troubleshooting.
Chat Technical Support Representative
Stream Global Services
Jul 2012 - Dec 2012 (5 months)
Provided chat support for Xbox console issues, including power problems, disc reading, and Xbox Live subscription issues. Facilitated repairs and replacements.
Email Technical Support Representative
Stream Global Services
Oct 2011 - Jul 2012 (9 months)
Composed and sent emails with troubleshooting steps for Xbox console issues. Provided information on promotions and subscription updates.
Escalation Specialist
Stream Global Services
Feb 2011 - Oct 2011 (8 months)
Examined investigation cases and initiated calls to communicate with clients about documentation and case status.
Fax Support Specialist
Stream Global Services
Jan 2011 - Feb 2011 (1 month)
Verified and managed documents submitted by clients via fax for investigation purposes.
Inbound Technical Support Representative
Stream Global Services
Nov 2010 - Jan 2011 (2 months)
Provided inbound support for Xbox console issues, including power problems, disc reading, and Xbox Live subscription issues. Facilitated repairs and replacements.
Technical Support Representative
Teletech
Oct 2008 - Oct 2010 (2 years)
Provided support for internet issues, coordinated modem replacements and technician visits, and guided clients through email setup.
Education
Degrees, certifications, and relevant coursework
University of St. La Salle
Bachelor of Science, Computer Science
2006 - 2008
Pursued a Bachelor of Science in Computer Science, completing coursework through the second year of the program.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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