Open to opportunities

Terty Taivy

@tertytaivy

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Customer care professional and skilled writer delivering clear, research-driven content.

Kenya

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What I'm looking for

I seek a role blending customer support and content creation at a collaborative company where I can grow, mentor others, and deliver measurable improvements in customer experience and content quality.

I am a customer care representative and freelance writer who combines strong communication with research-backed content creation to drive results. I craft clear, accurate narratives across business, technology, and education topics.

I have experience resolving customer inquiries across phone, email, and chat, mentoring junior staff, and adapting tone for diverse clients and platforms. My approach emphasizes clarity, empathy, and timely problem resolution.

I am pursuing a Bachelor of Commerce (Finance major) at The Cooperative University of Kenya and have developed technical and non-technical writing strengths alongside practical skills in Microsoft Office and SEO writing. I am results-driven and comfortable working in dynamic team environments.

Outside work I volunteer, lead community youth initiatives, and enjoy reading, camping, and socializing — activities that support my communication and leadership abilities.

Experience

Work history, roles, and key accomplishments

Current

Freelance Writer

Current

Self-employed

Jan 2024 - Present (1 year 10 months)

Created well-researched, engaging content across business, technology, and education topics, adapting style for diverse clients and platforms to meet client objectives.

Content Writing Technical Writing Research seo writing Editing Client Communication Microsoft Word Time Management

Customer Care Representative

Nalisa Comm.

Jul 2023 - Apr 2024 (9 months)

Resolved customer inquiries using effective communication and problem-solving, managed multi-channel support (phone, email, chat), and trained junior staff to improve customer engagement and resolution times.