Juliet Mutume
@julietmutume
Dedicated IT Support Specialist with expertise in hardware and software.
CanadaWhat I'm looking for
As an IT Support Specialist with extensive experience in both hardware and software, I am committed to delivering exceptional technical support and customer service. My journey began at the Zimbabwe Institute of Management, where I honed my skills in managing information systems and user support. I have since worked with leading service providers, including Apple and Dell, where I provided high-quality support to clients and ensured the optimal performance of their devices.
My role as an IT Field Technician at Getronics allowed me to work hands-on with Dell products, performing repairs and replacements for clients across Cape Town. I take pride in my ability to troubleshoot complex issues and provide effective solutions, ensuring customer satisfaction. My certifications as an Apple Certified Mac Technician and Dell Certified Hardware Engineer further validate my technical expertise and commitment to excellence in the IT field.
Experience
Work history, roles, and key accomplishments
IT Field Technician
Getronics
Sep 2021 - May 2023 (1 year 8 months)
Worked onsite as a Dell certified hardware/software engineer, providing repairs for all Dell products. Responsibilities included repairing in-warranty and out of warranty devices and replacing faulty parts on laptops and desktops.
Apple Certified MAC Technician
Solution Centre Zimbabwe
Jul 2019 - Aug 2021 (2 years 1 month)
Provided high-quality technical support and customer service for Apple products. Responsibilities included software support for Mac OS and iOS, hardware repairs for iPhones, iMacs, and MacBooks, and administering Microsoft 365.
IT Support Systems Specialist/Analyst
Zimbabwe Institute of Management
Aug 2012 - Mar 2019 (6 years 7 months)
Supported and maintained all Information Systems infrastructures and databases. Responsibilities included user education, version upgrades, security updates, and liaising with vendors to enhance the educational environment.
Internship Systems Support
Adept Solution Zimbabwe
Oct 2010 - Dec 2010 (2 months)
Supported stock broking systems in financial insurance companies. Responsibilities included desktop and laptop configuration, backup management, and troubleshooting technical problems.
Education
Degrees, certifications, and relevant coursework
Midlands State University
Master of Science, Information Systems
2018 - 2019
Completed a Master of Science in Information Systems, focusing on advanced concepts and practices in information technology and systems management.
Midlands State University
Bachelor of Science, Information Systems
2008 - 2012
Earned a Bachelor of Science in Information Systems, covering foundational topics in information technology, systems analysis, and database management.
Availability
Location
CanadaAuthorized to work in
Job categories
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