At LENO SRL, I coordinate marketing, operations, and branches to deliver regional campaigns while auditing compliance with operating standards, brand protocols, and regional regulations.
I've written and implemented procedural manuals and SOPs that standardize brand identity and service quality. I also analyze weekly KPIs, manage Pedidos Ya and Leno+, and support teams adopting new technology tools.
As a Store Supervisor and Team Lead, I managed, trained, and coached teams of more than 20 employees. I coordinated schedules, shift coverage, cash flow, payroll data, financial reconciliation, and escalated customer concerns.
My background also includes live morning news broadcasting and news writing at Radio LV12, plus high-volume customer support and technical troubleshooting at Teleperformance. I'm a licensed National Broadcaster and am currently completing a Google AI Professional Certificate.
