Open to opportunities

Julie Khov

@juliekhov

Message

Project manager skilled in process improvement, automation, and data-driven operational delivery.

United States

Message

What I'm looking for

I seek a role where I can lead cross-functional teams to deliver process improvements and automation, with a collaborative culture and clear growth path.

I am a results-driven project manager with hands-on experience delivering state-funded initiatives, process redesigns, and automation solutions that improve efficiency and accuracy. I have led cross-functional teams, managed multi-month timelines, and coordinated stakeholders to meet measurable outcomes.

My recent work includes designing AI-assisted reporting automation that boosted reporting efficiency 60% and data accuracy 35%, leading a 245-ticket Jira web development initiative that improved on-time delivery 35%, and building ArcGIS visualizations that increased data visibility 80% to guide expansion decisions.

I bring formal project management training (PMP), Agile certifications (CSM, SAFe), and Lean Six Sigma Black Belt practices to prioritize process improvement, stakeholder alignment, and scalable operational change.

Experience

Work history, roles, and key accomplishments

Current

HD I/M Administrative Assistant

Current

UC Riverside CE-CERT

Aug 2023 - Present (2 years 5 months)

Led Jira-driven web enhancement initiative (245 tickets) improving on-time delivery 35%, designed ArcGIS analytics visualizations increasing leadership insight 80%, and engineered AI-assisted reporting automation improving efficiency 60% and accuracy 35%.

Jira ArcGIS Google Apps Script Project Management Agile Scrum Data Visualization Process Improvement Smartsheet

Call Center Representative

Kforce

Mar 2023 - Aug 2023 (5 months)

Collaborated with audit teams to refine healthcare review procedures (Covered California, Medicaid, Medicare), improving compliance 25% and enhancing audit-readiness.

Customer Service & Compliance Audit Support Salesforce Process Improvement Documentation

Compliance Liaison

Aya Healthcare

Dec 2021 - Mar 2023 (1 year 3 months)

Streamlined documentation workflows for citizenship and credential processing, reducing cycle times 25% and improving compliance across staffing operations.

& Compliance Documentation Process Improvement Advanced Excel Workflow Design

Membership Specialist

Auto Club of Southern California

Apr 2018 - Dec 2021 (3 years 8 months)

Managed 100–150+ inbound calls daily, ranked #2 among top performers and generated 500+ auto insurance referrals in a single month versus a 200 average, improving member acquisition.

Customer Service Call Center Operations Referrals CRM Communication Performance Metrics Advanced Excel

Education

Degrees, certifications, and relevant coursework

University of California, Riverside

Bachelor of Arts, History

Bachelor's degree in History from the University of California, Riverside; holds multiple certifications including PMP, CSM, Lean Six Sigma Black Belt, and SAFe 6 Scaled Agilist.