Julie Ebbs-Bigelow
@julieebbs-bigelow
Customer-focused shift lead and front-desk professional delivering exceptional service and training teams.
What I'm looking for
I’m a customer-focused professional with extensive experience delivering exceptional service across hospitality, restaurant, and veterinary front-desk environments. I bring strength in front desk operations, guest relations, customer support, appointment scheduling, and conflict resolution—consistently maintaining professionalism in fast-paced, high-volume settings.
In my current role as a Shift Lead, I supervise daily operations during peak periods, train employees on customer service standards, and support efficient workflows across scheduling, inventory management, and POS-driven transactions. Previously, I served as a Shift Lead | Certified Trainer | Server and as a Supervisor | Server | Baker | Cashier, where I built repeat business through strong customer relationships, balanced cash drawers, resolved concerns professionally, and helped teams deliver accurate takeout and welcoming service.
Experience
Work history, roles, and key accomplishments
Shift Lead
Stoner's Pizza Joint
Apr 2026 - Present (3 months)
Deliver outstanding customer service in a fast-paced, high-volume environment while resolving guest concerns quickly. Supervise daily operations, train team members, and handle cash, deposits, and POS transactions.
Shift Lead, Certified Trainer, Server
Chili's Grill & Bar
Jun 2024 - Mar 2026 (1 year 9 months)
Deliver exceptional guest service while managing multiple priorities and supporting daily operations. Train employees on customer service and POS systems, coordinate takeout orders, and resolve customer concerns professionally.
Supervisor, Server, Baker, Cashier
Randy's Restaurant
Dec 2021 - Jun 2024 (2 years 6 months)
Provide friendly, personalized customer service in a busy restaurant and supervise daily operations during high-volume shifts. Operate POS systems, balance cash drawers, train new employees, and maintain service standards.
Veterinary Front Desk Receptionist
Ark Animal Hospital
Sep 2022 - Dec 2023 (1 year 3 months)
Serve as the first point of contact for clients and visitors, managing appointments, calls, and check-in/check-out. Maintain accurate client records and medical documentation while coordinating communication between clients and veterinary staff.
Provide compassionate front desk support in a busy emergency hospital, including patient registration, appointment scheduling, and payment processing. Answer phones and support veterinarians and technicians during emergency situations while maintaining professionalism in high-pressure environments.
Education
Degrees, certifications, and relevant coursework
Julie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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