Skip to main content
JE
Open to opportunities

Julie Ebbs-Bigelow

@julieebbs-bigelow

Customer-focused shift lead and front-desk professional delivering exceptional service and training teams.

United States
Message

What I'm looking for

I’m looking for a customer-centered role where I can lead a team, handle front-desk operations, and deliver reliable service in a fast-paced environment—using my conflict resolution, scheduling, and POS skills to support both customers and staff.

I’m a customer-focused professional with extensive experience delivering exceptional service across hospitality, restaurant, and veterinary front-desk environments. I bring strength in front desk operations, guest relations, customer support, appointment scheduling, and conflict resolution—consistently maintaining professionalism in fast-paced, high-volume settings.

In my current role as a Shift Lead, I supervise daily operations during peak periods, train employees on customer service standards, and support efficient workflows across scheduling, inventory management, and POS-driven transactions. Previously, I served as a Shift Lead | Certified Trainer | Server and as a Supervisor | Server | Baker | Cashier, where I built repeat business through strong customer relationships, balanced cash drawers, resolved concerns professionally, and helped teams deliver accurate takeout and welcoming service.

Experience

Work history, roles, and key accomplishments

Chili's Grill & Bar logoCB

Shift Lead, Certified Trainer, Server

Chili's Grill & Bar

Jun 2024 - Mar 2026 (1 year 9 months)

Deliver exceptional guest service while managing multiple priorities and supporting daily operations. Train employees on customer service and POS systems, coordinate takeout orders, and resolve customer concerns professionally.

AH

Veterinary Front Desk Receptionist

Ark Animal Hospital

Sep 2022 - Dec 2023 (1 year 3 months)

Serve as the first point of contact for clients and visitors, managing appointments, calls, and check-in/check-out. Maintain accurate client records and medical documentation while coordinating communication between clients and veterinary staff.

BH

Front Desk Receptionist & Vet Assistant

May 2021 - Aug 2022 (1 year 3 months)

Provide compassionate front desk support in a busy emergency hospital, including patient registration, appointment scheduling, and payment processing. Answer phones and support veterinarians and technicians during emergency situations while maintaining professionalism in high-pressure environments.

Education

Degrees, certifications, and relevant coursework

Julie hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan