Open to opportunities

Julie Ann Olivera

@julieannolivera

Behavioral health technician and psychology student focused on crisis de-escalation and child-focused behavioral support.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can apply CPI-informed de-escalation and HIPAA-accurate documentation, collaborate with a multi-disciplinary team, and support behavioral care—especially with children. I value safety, clear communication, and dependable, high-accuracy work.

I’m a high-achieving psychology student at the University of Arizona with a strong foundation in child development and behavioral management. I bring a focused, safety-first approach to communication, engagement, and clear documentation across diverse age groups.

In my current Behavioral Health Technician role at St. Mary’s Hospital, I maintain 100% accurate, HIPAA-compliant documentation of patient behaviors, vital signs, and treatment progress in electronic medical record systems. I collaborate with a multi-disciplinary team to communicate critical behavioral changes and support daily care plans with high administrative accuracy.

I’m trained in crisis prevention and de-escalation through CPI, and I apply it decisively during high-stress behavioral emergencies to prioritize patient and staff safety. I also complete specialized medical checks with precision, including EKGs, bladder scans, and finger-stick blood glucose monitoring.

Alongside my clinical experience, I provide private childcare where I use interactive reading, educational play, and active listening to support early learning, routine building, and language development. My background also includes front-desk and customer service work, where I managed high-volume systems and sensitive information with professional etiquette and strong detail orientation, backed by BLS and CPI certifications.

Experience

Work history, roles, and key accomplishments

Current

Behavioral Health Technician

Current

St. Mary’s Hospital

Aug 2024 - Present (1 year 11 months)

Maintain HIPAA-compliant electronic medical record documentation of patient behaviors, vital signs, and treatment progress. Provide crisis intervention and de-escalation (CPI) and complete medical checks including EKGs, bladder scans, and finger-stick blood glucose monitoring while coordinating with a multi-disciplinary healthcare team.

HIPAA compliance Electronic Medical Records (EMR)Vital Signs Crisis Intervention De escalation Bladder Scans Finger Stick Blood Glucose Monitoring

Receptionist-Behavioral Technician

El Dorado Springs Behavioral Hospital

Sep 2024 - May 2025 (8 months)

Manage front-desk intake and check-in as the primary digital liaison, including a high-volume multi-line phone system and scheduling/records data accuracy. Balance administrative work with clinical responsibilities such as patient vitals and glucose checks while safeguarding confidential patient information in compliance with healthcare standards.

Multi Line Phone Systems Patient Check In Scheduling Confidentiality HIPAA compliance Blood Glucose Checks Calendar Management

Packer

DLH Corporation

Apr 2023 - May 2024 (1 year 1 month)

Pack time-sensitive medication transit materials while meeting daily production quotas and maintaining a 100% quality control and accuracy rating. Execute workflows with minimal supervision while following rigorous safety and sanitation procedures.

Quality Control Accuracy Safety Procedures Independent Execution

Front-End Associate / Customer Service

Walmart

May 2021 - Apr 2023 (1 year 11 months)

Resolve complex customer complaints and inquiries with professionalism, empathy, and adaptability in a fast-paced environment. Handle high-volume financial transactions, returns, and customer requests with a strong focus on detail and efficiency.

Customer Complaint Resolution Customer Service Empathy High Volume Returns Processing Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Arizona

Bachelor of Arts, Psychology

Activities and societies: College of Science; consecutive Dean’s List with Distinction. Minors: Human Development and Family Science (HDFS) thematic minor. Relevant coursework includes Mind and Brain, Abnormal Psychology, and Lifespan/Child Development.

Bachelor of Arts in Psychology at the University of Arizona, expected to graduate August 2026, with a cumulative GPA of 3.94.