Reign Queen

Maintained 100% accurate, HIPAA-compliant documentation of patient behaviors, vital signs, and treatment progress in electronic medical record systems. Provided crisis intervention and de-escalation and completed specialized medical checks including EKGs and bladder scans.

Served as the primary digital liaison for patients, families, and healthcare providers while managing a high-volume multi-line phone system. Supported patient intake and check-in, ensuring data accuracy, and balanced administrative duties with patient vitals and glucose checks.

Packaged time-sensitive medications for transit while maintaining high quality control and accuracy. Completed daily production quotas with independent accountability and followed safety and sanitation procedures.

Resolved complex customer complaints and inquiries with professionalism and empathy in a fast-paced environment. Managed high-volume financial transactions, returns, and multiple customer requests while maintaining detail-oriented efficiency.

Activities and societies: College of Science; Minors: Human Development and Family Science (HDFS) — Thematic Minor.

Pursuing a Bachelor of Arts in Psychology with an expected graduation of August 2026. Earned a cumulative GPA of 3.93 with consecutive Dean’s List with Distinction, and completed coursework including Mind and Brain, Abnormal Psychology, and Lifespan/Child Development.

Completed an Associate of Liberal Arts in Psychology, conferred December 2024. Graduated with a 3.52 GPA.

Completed an AGEC-A certificate, conferred December 2023.