Julia Ramos

As a Digital Global Content Advisor at Dell Technologies, I oversee and optimize over 40 web content pages across 43 countries, ensuring quality and consistency. My role involves managing the execution of more than 100 projects annually, where I lead the migration of content across various Content Management Systems (CMS). I thrive on developing new web pages based on stakeholder requirements and data insights, while actively participating in user acceptance tests (UATs) and launching new functionalities on Dell.com.

Previously, as an E-Business Senior Analyst, I successfully launched over 50 products on Dell.com, managing the entire end-to-end experience from product pages to checkout. My efforts in establishing cross-functional forums significantly enhanced customer satisfaction (CSAT), achieving the highest score in the company's small business segment history. I also redesigned the Dell Explains Portal for Small Businesses, which led to a remarkable reduction in bounce and exit rates, showcasing my ability to drive impactful results through strategic content management.