Open to opportunities

David Zuokumor

@davidzuokumor

Message

I am a software engineering student specializing in Solana and backend engineering.

Rwanda

Message

What I'm looking for

I seek a role applying Solana and backend engineering skills, building scalable automation and ML systems, and contributing to product delivery and operational efficiency.

I am a driven Software Engineering student at African Leadership University with hands-on experience building end-to-end systems across blockchain, backend, ML, and full-stack development. I focus on practical delivery and building scalable, production-ready tools.

I have built Solana trading tools, ML predictors, Flask/FastAPI backends, and React/Next.js frontends, and I publish reusable libraries and projects that demonstrate real-world impact. My work includes a private Solana trading bot, a published Python matrix library on PyPI, and multiple full-stack apps with JWT auth and PostgreSQL backends.

At Fastrak I led automation initiatives that cut ticket resolution time by 30% and implemented CRM and onboarding workflows, while also building client WordPress sites and supporting deployments. I bring a blend of technical leadership, problem solving, and customer-focused delivery from both technical and supervisory roles.

I am seeking opportunities where I can apply Solana and backend engineering skills, build scalable automation and ML systems, and contribute to product delivery and operational efficiency while continuing to learn and lead cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Supervisor

Current

Fastrak Technology

Mar 2025 - Present (6 months)

Led automation initiatives using Python and Zapier that reduced ticket resolution time by 30% and improved customer engagement; managed Tier 2+ technical support, bug tracking, and security workflows (SSL/TLS, JWT).

Python Zapier Automation)WordPress JWT SSL TLS Technical Support Deployment Customer Onboarding

Customer Service Supervisor

Fastrak Connect Inc

Dec 2024 - Mar 2025 (3 months)

Managed customer service agents and implemented CRM strategies and automated ticketing systems that improved operational response time by 25% and streamlined onboarding processes.

CRM Ticketing Systems Automation)Team Leadership Onboarding Process Improvement Training Customer Service

Student Administrative Assistant

African Leadership University

Sep 2023 - Dec 2023 (3 months)

Digitized student records, supported scheduling and coordinated campus events, improving administrative workflows using digital tools. Facilitated an English proficiency cohort to support student communication skills.

Records Management Scheduling Data Entry Process Improvement Communication

Education

Degrees, certifications, and relevant coursework

African Leadership University

Bachelor of Science, Software Engineering

Activities and societies: Student projects include Solana trading bot, Urban Waste Reporting System, and CivicVoice; served as Student Administrative Assistant.

Pursuing a Bachelor of Science in Software Engineering with coursework and projects focused on blockchain, machine learning, and full-stack development. Expected graduation 2026.