Looking for a job

David Zuokumor

@davidzuokumor

Message

Just love ML and Maths.

Rwanda

Message

What I'm looking for

Places where hand-on exploration (especially ML / RL related) is actively done or a place that works a lot with AI models whether built or inferred.

Involved in everything around benchmarking, model building, model evaluation, etc.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

Parsewave

Nov 2025 - Present (7 months)

Contributed to delivering quality datasets for model post-training

Machine Learning Docker Bash Scripting GitHub Actions GitHub LLM TypeScript

Technical Support Supervisor

Fastrak Technology

Mar 2025 - Sep 2025 (6 months)

Led automation initiatives using Python and Zapier that reduced ticket resolution time by 30% and improved customer engagement; managed Tier 2+ technical support, bug tracking, and security workflows (SSL/TLS, JWT).

Python Zapier WordPress JWT SSL TLS Technical Support Deployment Customer Onboarding Automation

Customer Service Supervisor

Fastrak Connect Inc

Dec 2024 - Mar 2025 (3 months)

Managed customer service agents and implemented CRM strategies and automated ticketing systems that improved operational response time by 25% and streamlined onboarding processes.

CRM Ticketing Systems Automation)Team Leadership Onboarding Process Improvement Training Customer Service Automation

Student Administrative Assistant

African Leadership University

Sep 2023 - Dec 2023 (3 months)

Digitized student records, supported scheduling and coordinated campus events, improving administrative workflows using digital tools. Facilitated an English proficiency cohort to support student communication skills.

Records Management Scheduling Data Entry Process Improvement Communication

Education

Degrees, certifications, and relevant coursework

African Leadership University

Bachelor of Science, Software Engineering

Activities and societies: Student projects include Solana trading bot, Urban Waste Reporting System, and CivicVoice; served as Student Administrative Assistant.

Pursuing a Bachelor of Science in Software Engineering with coursework and projects focused on blockchain, machine learning, and full-stack development. Expected graduation 2026.