Open to opportunities

Jude Michael Certeza

@judemichaelcerteza

Detail-oriented Virtual Assistant with IT and Business Analytics training, delivering reliable admin support, data organization, and customer service.

Philippines

Message

What I'm looking for

I want a remote role where I can support daily operations through accurate data entry, lead generation, and customer service. I’m looking for steady tasks, clear expectations, and a team that values quality, communication, and efficiency while meeting set goals.

I’m a detail-oriented Virtual Assistant with a Bachelor’s degree in Information Technology (specialization in Business Analytics) and hands-on experience supporting daily business operations remotely. I focus on clean, accurate work—especially in data entry, email management, scheduling, research, and data organization—while keeping communication clear and professional.

I’ve supported multiple functions including lead generation, customer service, administrative support, and training as a CCS Lead Generation Specialist. I’m comfortable with tools like Google Workspace, Microsoft Office, CRM systems, Trello, Notion, Slack, and reporting/data workflows using Google Docs and Google Sheets, and I’m committed to delivering high-quality results with strong work ethic and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Loan Processor (Freelance)

Current

Freelance

Jan 2020 - Present (6 years 5 months)

Handled loan processing tasks for a freelance engagement, managing required documentation and workflow support from 2020 to present.

Loan Processing Data Entry Customer Support Compliance Support Research Excel CRM

Current

Academic Writer

Current

Family Owned Business

Jan 2015 - Present (11 years 5 months)

Created and reviewed academic writing work for a family-owned business, delivering content requirements from 2015 to present.

Academic Writing Research Editing Documentation Microsoft Word Google Docs Time Management Proofreading

Store Assistant (OJT)

DepEd Schools Division of San Pablo City

Provided encoding support and assisted with store/customer-facing tasks as part of OJT, helping with day-to-day administrative needs.

Data Entry Customer Service Administrative Support Scheduling Research Google Workspace Microsoft Office

Data Entry Specialist

Jade Jewelry Factory

Performed data entry and customer service for a jewelry factory in China, supporting accurate records and responsive client communication over 2 years.

Data Entry Customer Service Administrative Support CRM Tools Excel Google Sheets