Juaniqua Tippens
@juaniquatippens
Remote operations and claims processing specialist improving accuracy, compliance, and workflow efficiency.
United StatesWhat I'm looking for
I’m a detail-oriented remote operations specialist with 8+ years of experience in high-volume data entry, claims processing, records management, and back-office operations. I’ve consistently delivered a 98% accuracy rate processing 50–70+ records daily, while meeting strict productivity and quality benchmarks.
In my most recent role as Operations Director at Mokse Nonprofit, I oversee high-volume casework to ensure accuracy, compliance, and thorough documentation. I design investigation-style reviews and intake/triage workflows that reduce case handling time by 20% while maintaining quality, and I lead process improvements that increase satisfaction ratings by 28%.
Previously, as a Senior Processing Specialist at Assurant, I processed and reviewed 50–70 claims daily for coverage, eligibility, and policy compliance across multiple insurance lines. I investigated discrepancies, verified supporting documentation, maintained audit-ready records, and improved workflow efficiency by up to 28% through redesigned processes.
Experience
Work history, roles, and key accomplishments
Operations Director
Mokse Nonprofit
Jan 2022 - Present (4 years 5 months)
Oversee high-volume casework to ensure accurate, compliant, and thoroughly documented records. Built intake/triage workflows that reduced case handling time by 20% and improved satisfaction ratings by 28%, while providing training on documentation standards and professional communication.
Owner & Operations Manager
Blessed Business Operations
Jan 2018 - Present (8 years 5 months)
Manage operations and compliance documentation for 100+ clients, resolving disputes and data discrepancies with accuracy and professionalism. Developed onboarding and communication procedures that improved efficiency and client satisfaction.
Mortgage & Loan Specialist
Capital Federal Credit Union
Jan 2020 - Jan 2022 (2 years)
Evaluated mortgage and loan applications and supporting documentation for accuracy and regulatory compliance. Maintained loan file records and supported clients through appeal and dispute resolution with timely, professional communication.
Processed and reviewed 50–70 insurance claims daily for coverage, eligibility, and policy compliance across multiple lines of business. Maintained a 98% accuracy rate by investigating claim documentation, coordinating with adjusters, and maintaining audit-ready records in internal systems.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor of Science, Business Administration
Currently pursuing a B.S. in Business Administration at Southern New Hampshire University.
State of Ohio
Notary Public, Notary Public
Notary Public certification issued by the State of Ohio.
Board-Certified Credit Specialist
Board-Certified Credit Specialist, Credit
Board-Certified Credit Specialist credential (documentation available upon request).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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