Juan Ignacio Silvera Delgado

Managed a portfolio of U.S.-based Oracle NetSuite customers, supporting adoption, satisfaction, retention, and business outcomes. Provided functional guidance and analyzed customer processes to improve workflows and system usage.

Analyzed regional sales trends and performance and supported continuous-improvement initiatives. Translated performance information into actionable insights for business leaders and participated in recurring reviews with directors and business unit leaders.

Produced recurring reporting to evaluate data center spare-parts consumption and presented operational analysis to managers. Reviewed processes and consumption patterns to identify improvement opportunities and supported operational decisions.

Used SQL and Power BI extensively to build recurring reports, analyze KPIs, and support commercial and operational decisions. Presented findings to commercial leaders and collaborated across business areas on improvement initiatives.

Managed end-to-end export process follow-up and analyzed KPIs to identify opportunities to improve lead times and execution. Coordinated with local and international stakeholders across the Americas, Asia, and Europe.

Bachelor's degree in International Business and Integration from Universidad Católica del Uruguay, completed in 2021.

Analyst in Foreign Trade and Integration from Universidad Católica del Uruguay, completed in 2019.