Cecilia Chápores

I am an experienced International Commerce Analyst with a strong background in customer success and third-party risk management compliance. My recent role as a Customer Success Lead at Altisource allowed me to excel in coordinating sales meetings, conducting technology demos, and ensuring a smooth onboarding process for new customers. I am dedicated to delivering best-in-class customer service and have consistently aimed for excellence in customer service ratings.

Throughout my career, I have developed a keen ability to identify gaps in processes and suggest improvements to enhance service delivery. My experience as a Senior Analyst in Operations involved managing vendor networks and performing risk assessments, which has equipped me with the skills to analyze vendor compliance and mitigate risks effectively. I thrive in dynamic environments and am passionate about contributing to the development of new business lines by identifying and expanding revenue opportunities.