Open to opportunities

Joy Pleasants

@joypleasants

Transportation dispatch coordinator and administrative support professional who resolves problems and keeps operations running smoothly.

United States

Message

What I'm looking for

I’m looking for a role where I can manage dispatch routes and schedules, support managers with accurate documentation, and deliver exceptional customer service while growing into greater operational responsibility.

I’m an experienced Transportation Dispatch Coordinator and Administrative Support professional with a track record of keeping routes on time, monitoring systems, and handling real-time issues with a calm, problem-solving approach.

In my current role as SE Dispatch Coordinator /Administrative Support, I manage route and schedule operations, serve as a central link to drivers and internal teams, and support managers through accurate documentation, daily logs, and metric reporting.

I also bring customer-first operational experience from coordinating dock operations and adapting quickly wherever support is needed—using strong clerical skills to keep work organized, consistent, and action-focused.

Previously, I worked as a Medical Retail Biller /Auditor handling 50+ outgoing orders daily, using RF scanning and the SAP system to verify matches, prepare packing lists and shipping labels, and ensure orders were correct before release.

Experience

Work history, roles, and key accomplishments

Current

Dispatch Coordinator/Admin Support

Current

Lanter Delivery Systems

Jun 2021 - Present (5 years)

Managed routes and schedules, monitored systems, and resolved issues in real time while serving as the central link between drivers and internal operations. Ensured daily logs and metric reports were accurate and supported managers with documented resolutions and action plans.

Dispatching Route Planning System Monitoring Real Time Solutioning Customer Service Documentation And Reporting Logistics Operations Excel Outlook

Current

Co-Owner - BBQ & Catering

Current

B&J's Bar-B-Q & Catering

Nov 2014 - Present (11 years 7 months)

Developed menus and catering packages for social and private events, overseeing food preparation timelines and event schedules. Coordinated event setup and breakdown equipment and built a customer base through marketing and service quality.

Menu Planning Event Coordination Food Preparation Scheduling Event Operations Customer Relationship Management Marketing Strategy

Medical Retail Biller/Auditor

Drive Medical

Mar 2015 - Jan 2017 (1 year 10 months)

Processed 50+ outgoing orders daily by selecting products, matching orders in SAP using an RF scanner, and preparing shipping documents. Audited orders for accuracy and product condition, applied shipping labels/packing lists, and maintained a clean, safe work area.

Medical Billing Order Processing Order Auditing SAP Packing List Quality Control