Open to opportunities

Joy Mutuma

@joymutuma

Administrative assistant and customer support professional who improves client experiences through organized, responsive service.

Kenya

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What I'm looking for

I’m seeking a remote Customer Support, Virtual Assistant, or Administrative role where I can handle inquiries quickly, manage schedules and records, and support smooth operations while continuing to grow.

I’m a customer-focused administrative professional with experience supporting clients, managing schedules, and responding to inquiries via phone, email, and in person. At Halifax Estate Agency Ltd, I handled day-to-day admin support, coordinated property viewings, and maintained accurate client records.

I also bring digital and customer communication strengths from my internship in digital marketing and social media, where I managed pages, scheduled content, and responded to online messages using tools like Canva. I enjoy solving problems, staying organized, and creating positive, professional experiences, especially in remote Customer Support, Virtual Assistant, or Administrative roles.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Halifax Estate Agency Ltd

Nov 2024 - Jun 2025 (7 months)

Provided day-to-day administrative support to the real estate team, including scheduling appointments and coordinating property viewings. Responded to client inquiries and prepared/organized contracts and client documentation while maintaining accurate records.

Administrative Support Calendar Management Appointment Scheduling Client Inquiries Email Chat Support Data Entry Microsoft Word Excel Record keeping Documentation Preparation Problem Solving Time Management Communication Skills

Digital Marketing & Social Media Intern

AjiraForShe, Pwaniteknowgalz

Jan 2024 - Apr 2024 (3 months)

Managed social media pages and scheduled content while creating engaging digital content using Canva. Responded to online messages and supported community outreach campaigns.

Digital Marketing Social Media Management Content Creation Canva Community Outreach

Brand Representative

Loadedup Suits

Apr 2023 - Jul 2023 (3 months)

Represented the brand during promotional campaigns by engaging customers and answering product questions. Helped increase brand awareness through professional customer interaction.

Brand Representation Campaigns Customer Engagement Customer Service Communication Skills