Joyesh Ghosh
@joyeshghosh
Detail-focused AI evaluation professional delivering high-quality data, bilingual ratings, and technical customer support.
IndiaWhat I'm looking for
I’m a detail-oriented AI evaluation and data annotation professional with experience in IT helpdesk support, AI data annotation, bilingual rating, search quality evaluation, and content quality review. I evaluate AI-generated responses against quality expectations, conduct research and fact verification, and apply detailed guidelines to improve output accuracy.
Previously, as a Senior Assistant Helpdesk Technician at DXC Technology, I supported enterprise users through chat, email, and ticketing systems, troubleshooting technical issues in VDI environments while managing incidents and escalations. I’m known for strong communication, analytical thinking, and attention to detail in remote work environments.
Experience
Work history, roles, and key accomplishments
Evaluated AI-generated responses against quality expectations, including bilingual rating and quality assessment. Conducted research and fact verification to identify inaccuracies and improve AI output quality.
Evaluated search results and AI-generated content, performing content quality reviews according to detailed guidelines. Reviewed outputs for quality and alignment with expected standards.
Provided customer support through chat, email, and ticketing systems while supporting enterprise users in VDI environments. Troubleshot technical issues, managed incidents, handled escalations, and met SLA targets.
Education
Degrees, certifications, and relevant coursework
Kabir Memorial College
Intermediate (Higher Secondary), Commerce
Completed Intermediate (Higher Secondary) in Commerce at Kabir Memorial College in 2019.
R.V.S. Academy
Matriculation
Completed Matriculation at R.V.S. Academy in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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