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Raja Baral

@rajabaral

Message

Data annotator on Outlier AI projects, evaluating AI responses and search results for accuracy, clarity, and relevance.

India

Message

On Outlier AI projects, I reviewed and rated AI-generated responses for accuracy, clarity, helpfulness, and instruction-following. I compared model responses, ranked them, and wrote short justifications using detailed guidelines.

On RWS TrainAI projects, I evaluated search results for relevance and user intent, flagging low-quality results. At Squad Task Team, I handled customer calls and email complaints and kept accurate records of customer issues.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Squad Task Team

Jun 2023 - Dec 2024 (1 year 6 months)

Resolved service issues promptly and accurately, managed inbound calls, and monitored email to respond to customer complaints. Recorded issues and maintained documentation to identify recurring problems.

Customer Service Live Chat Email Support Complaint Resolution Active Listening Documentation CRM Basics Ticketing

Search Engine Evaluator

RWS TrainAI

Evaluated search engine results for relevance and user intent against guidelines. Rated query-result pairs and flagged irrelevant or low-quality results.

Search Evaluation Relevance Assessment Quality Scoring Data Annotation

AI Response Evaluator

Outlier AI

Reviewed and rated AI-generated responses for accuracy, clarity, and instruction-following. Compared model responses, ranked them, and flagged errors and inconsistencies.

Data Annotation Text Labeling Quality Checks Evaluation Attention To Detail