JJJoyce Jones
@joycejones
Experienced hospitality and healthcare operations professional skilled in customer service and provider relations.
United StatesWhat I'm looking for
I am an experienced hospitality and healthcare operations professional with a strong background in customer service, provider relations, and pharmacy operations. My career spans roles in hotel reservations and events, clinical call centers, and pharmacy technician leadership.
I've supervised reservations and managed provider communications to resolve outstanding balances, negotiated with stakeholders, and performed data analysis to support operational goals. I bring certified pharmacy technician experience supporting specialty injectable medications and utilization management.
In hospitality, I currently serve as a reservations supervisor and banquet server while also working as a bartender for private events, demonstrating adaptability across guest services and event operations. I completed the Diageo Spirits Fellowship and was a Tanqueray Contest Finalist, showcasing creativity and mixology skill.
I hold an AA in Biology/Science Education and an A.S., maintain CPhT certification, and seek roles where I can combine customer-focused service, operational leadership, and cross-functional collaboration to improve experiences and outcomes.
Experience
Work history, roles, and key accomplishments
Banquet Server
Hotel St. Vincent
May 2025 - Present (8 months)
Provide banquet service for events, ensuring timely food and beverage delivery and high guest satisfaction since May 2025.
Reservations Supervisor
Virgin Hotel New Orleans
Nov 2024 - Present (1 year 2 months)
Supervise reservations operations and staff, improving booking accuracy and guest communication since November 2024.
Bartender, Private Events
Nochi
Aug 2024 - Present (1 year 5 months)
Serve beer, wine, and full bar at cashless private events, create specialty cocktails and manage beverage service since August 2024.
Provider Relations Specialist
6 Degrees Health
Nov 2021 - Feb 2024 (2 years 3 months)
Managed provider communications and negotiated resolutions to members' outstanding balances, performing data analysis to support claims resolution from Nov 2021 to Feb 2024.
Certified Pharmacy Technician
Magellan Health
May 2008 - Nov 2021 (13 years 6 months)
Managed pharmacy benefits, utilization management, and specialty injectable vendor coordination as a CPhT from May 2008 to Nov 2021.
Clinical Call Center Specialist
Magellan Health
Jan 2008 - May 2021 (13 years 4 months)
Handled inbound clinical calls and customer service for behavioral health from 2008 through May 2021, supporting care coordination and member inquiries.
CVPharmacy Technician Lead
CVS
Nov 1991 - May 2008 (16 years 6 months)
Worked as drug clerk and pharmacy technician, advancing to lead technician and supporting pharmacy operations from Nov 1991 to May 2008.
Education
Degrees, certifications, and relevant coursework
Nochi / LSFL New Orleans
Fellowship, Spirits Education / Mixology
2024 - 2024
Activities and societies: Created specialty cocktail; Tanqueray Contest Finalist
Completed the Diageo Spirits Fellowship program held in New Orleans from May 6 to May 17, 2024, focusing on spirits education and cocktail craft.
FUFlorida A&M University
Associate of Arts, Biology / Science Education
1997 - 2001
Completed an Associate of Arts program with focus in Biology/Science Education between 1997 and 2001.
FJFlorida Community College Jacksonville
Associate of Science, General Studies
1994 - 1996
Completed an Associate of Science program from 1994 to 1996.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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