Open to opportunities

Joyce Ibeh

@joyceibeh

I streamline telehealth operations with clinical pharmacy expertise, accurate documentation, and patient-centered virtual support.

Nigeria

Message

What I'm looking for

I'm looking for opportunities supporting physicians, telehealth providers, or healthcare clinics through accurate EHR management, patient coordination, insurance workflows, and HIPAA-compliant documentation.

At Hamygdalin Pharmacy, I coordinate telehealth operations for a clinic serving 1,000+ active patients across multiple states. I manage 25–35 weekly provider appointments, maintain patient and medication records, verify insurance coverage, and process prior authorizations to prevent delays in care.

My pharmacy background includes clinical care at Adeoyo Maternity Teaching Hospital, where I provided medication counseling in antenatal clinics, helped resolve drug therapy problems, and monitored adverse drug reactions within a multidisciplinary team.

I bring hands-on experience in EHR/EMR workflows, patient intake, medical documentation, prescription refill coordination, and patient support. I combine clinical accuracy with organized virtual administration to reduce provider workload and improve the patient experience.

Experience

Work history, roles, and key accomplishments

Medical Virtual Assistant

Hamygdalin Pharmacy

Aug 2025 - Jul 2026 (11 months)

Coordinated daily operations for a telehealth clinic serving 1,000+ active patients, managing 25-35 weekly provider appointments and processing prior authorization requests. Maintained accurate patient profiles and medication records while triaging patient inquiries.

Practice Better Prior Authorizations Insurance Verification Triage Appointment Scheduling HIPAA compliance

Clinical Pharmacist

Adeoyo Maternity Teaching Hospital

Sep 2024 - Aug 2025 (11 months)

Delivered pharmaceutical care to about 25 inpatients and 30 outpatients daily within a multidisciplinary team.

providing medication counseling to about 30 pregnant mums every week during antenatal clinics.

Identified and resolved drug therapy problems and monitored adverse drug reactions.

Pharmaceutical Care

Pharmacy Intern

Vanguard Pharmacy

Jun 2023 - Jul 2024 (1 year 1 month)

Supported pharmacists with prescription intake, processing, and medication labeling while educating patients on medication instructions. Maintained prescription documentation and inventory records, assisting over 200 patients weekly.

Prescription processing Patient Education Inventory Management Documentation

Education

Degrees, certifications, and relevant coursework

The MedVA LAUNCHPAD

Medical Virtual Assistant

2026 - 2026

Grade: Pass

Activities and societies: Medical billing Appointment scheduling Insurance verification Claim submissing Prior authorization Patient follow up Patient intake

I completed comprehensive Medical Virtual Assistant training, gaining hands-on knowledge in patient scheduling, insurance verification, prior authorizations, HIPAA compliance, EMR/EHR documentation, medical billing support, and provider communication. I also developed proficiency with healthcare tools including Practice Better, DrChrono, TherapyNotes, and SimplePractice