Open to opportunities

Joyce Cain

@joycecain

Message

Experienced property manager with a strong background in community management.

United States

Message

What I'm looking for

I am looking for a role that values community engagement and offers growth opportunities.

I am a dedicated property manager with extensive experience in managing multifamily housing units, particularly in tax credit and HUD properties. My career spans over several years, during which I have successfully overseen the operations of various properties, ensuring compliance with regulations and maintaining high occupancy rates. My role as a community manager at Brookside Properties involved managing 112 tax credit units, where I honed my skills in processing applications, conducting inspections, and coordinating with vendors to ensure the properties were well-maintained.

In addition to my property management experience, I have a solid background in customer service and administrative roles. My tenure as a driver test examiner with the Kentucky State Police allowed me to develop strong communication skills and the ability to work effectively with diverse groups of people. I am passionate about creating a positive living environment for residents and strive to enhance their experience through effective management and support.

Experience

Work history, roles, and key accomplishments

Current

Driver Test Administrator

Current

Kentucky State Police

Nov 2023 - Present (1 year 7 months)

Administer permit tests and road tests for drivers, ensuring compliance with state regulations. Responsibilities include conducting eye exams, documenting results, and providing feedback to testers. Collaborate with the Department of Transportation for any issues.

Testing Communication Documentation Customer Service Compliance Team Collaboration Problem Solving

Community Manager

Brookside Properties, Inc

Jan 2023 - Jul 2023 (6 months)

Managed 112 tax credit units, overseeing rent processing, applications, and compliance. Conducted daily ground checks and coordinated with contractors for unit turnovers.

Property Management Compliance Customer Service Team Management

Property Manager

GVA Property Management

Jul 2022 - Jan 2023 (6 months)

Managed two properties with a total of 130 units, processing vendor bills, marketing, and overseeing move-ins and move-outs. Ensured compliance with property standards and maintained communication with contractors.

Property Management Vendor Management Marketing Compliance Customer Service Team Coordination

Assistant Community Manager

GVA Property Management

Feb 2022 - Jul 2022 (5 months)

Assisted in managing property operations, including tenant communication, move-in processing, and work order management. Ensured tenant satisfaction and compliance with property policies.

Customer Service Property Management Tenant Communication Order Management Move Compliance Team Collaboration

Customer Service Representative

New Comb Oil- Five Star

Jan 2017 - Jan 2018 (1 year)

Provided customer service by greeting customers and preparing food. Maintained a clean work area and ensured smooth operations during shifts.

Customer Service Teamwork Communication Time Management Problem Solving

Property Manager

Hayes-Gibson Property Services

Jan 2016 - Jan 2019 (3 years)

Managed a 48-unit HUD property, processing applications, move-ins, and vendor bills. Conducted inspections and reported to the regional manager on property status and compliance.

Property Management Vendor Management Reporting Customer Service